Advises students on academic policy, general education requirements, and support services. Provides guidance to students in defining their educational and career goals consistent with their personal beliefs and values. Makes appropriate referrals to offices and resources on campus. Maintains a proactive advising caseload, including routine and urgent student cases, and meetings with at-risk students. Leads and creates advising programs, workshops, and presentations.Provides specialized student support to international students and works with campus partners to ensure students have access to the resources and information they need.

• Supporting the development, launch and operation of the Transition Network by creating an engagement strategy, a stakeholder registry, stakeholder assessment, user personas and defining expected impact. The Transition Network was formulated to effectively support UBC’s 85,000+ end users who will need to transition from the current Student Information System (SIS) to Workday Student prepare for change.• Implementing localized transition plans to mobilize effective change within functional units through creation and execution of a stakeholder analysis, change impact assessment, project plan, and risk assessment.• Leading monthly engagements with organization leadership to ensure change process is aligned with project goals. Created client facing engagement documents, power point slide decks and other tools, ensuring that customers from all backgrounds can understand new information and the timeline of the implementation of the new student ecosystem.• Clearly communicate the functional decisions and the rationale behind them to the community, managing expectations, and proactively identifying risks and knowledge gaps.

Supporting the Integrated Renewal Program -Student (IRP Student) Transformation and Change Management initiatives with a focus on business/academic transformation efforts, understanding and documenting the change impacts that will occur as a result of the implementation of new system technology, and producing materials and executing plans for increasing and enabling the adoption of newprocesses and technologies.Identifies potential adoption risks and concerns relating to adoption of new technologies and processes, and supports the TCM Transformation and Change Leads to develop specific plans to mitigate and address the concerns.Provides analysis and create metrics, reports and status updates related to engagement, change impacts, adoption, and proficiency to Community Engagement Partners to inform the development of data-driven targeted local changeplans.

 Guide students in the Faculty of Arts in defining educational and career goals consistent with their personal beliefs and values by using a developmental learning, centered advising approach.  Provide appropriate resources and referrals to students based on holistic assessment to support student success.  Coordinate and collaborates with other UBC units in the recruitment orientation, support and retention of students.  Evaluate current communications, programs and projects to make recommendations and improvements to better support student success.  Develop workshops and presentations to achieve student learning outcomes related to the strategic direction of Arts Advising.  Expand and refine knowledge of academic advising standards, policies, and best practice by attending relevant conferences, training, workshops, reviewing research and participating in advising associations (NACADA and CACUSS). Improving team morale, efficiency, and productivity by providing ongoing leadership direction, guidance, training, and mentoring to new and existing colleagues, including ongoing job shadowing opportunities and feedback discussions. Assisting with the strategic planning process for a new advising service model by facilitating interviews with advising offices in similar university institutions across North America, gathering and analysing data on how advising services and were being offered, and presenting final recommendations regarding best practices in advising, resulting in a new service model change proposal and budget increase for the office. Executing strong stakeholder relationship management through cultivating relationships with external units by providing timely information and consistent communication, conducting presentations with external stakeholders on ongoing work, and building trust with partners to ensure timely project completion.

• Provided advising services and support to students in the Faculty of Arts throughout the admission process, in their degree program, and throughout graduation and career while encouraging the development of a holistic view of their education and career plans to balance academic, professional, social, and personal demands.• Supported ongoing student learning and engagement through providing ongoing assessments of students’ academic and personal goals to identify and make appropriate referrals, as well as assisting with the coordination, planning, delivery, and implementation of programs and services throughout the year.

• Provided ongoing administrative support to the University by overseeing administrative tasks and duties for various Admissions' committees, subcommittees, and working groups through organizing meetings, preparing briefings and writing out meeting minutes.• Ensured project deadlines were met through collaborating and workings closely with multiple admissions personnel in each phase of the evaluation cycle to ensure project competition.• Supported ongoing student success by continuously delivering applicant services to the public, including prospective and current applicants, as well as preparing, evaluating, and reviewing medical school applications.

Managed the national distribution, sales and promotion of several unique brands through maintaining strong relationships with sales representatives, managing client accounts and analyzing sales data. Traveled internationally to grow relationships with key company clients and international brand counterparts. Developed marketing strategies through the use of social media campaigns, special events, and print materials. Oversaw the direction of the company's retail store, Miz Mooz Boutique, by managing inventory, analyzing sales data, developing pricing strategies and addressing escalated customer service issues.

Managed the daily operations of the Miz Mooz Boutique. Managed, recruited and trained all store staff. Lead store visual merchandising plans and determined overall store aesthetics. Managed store budget, payroll, and scheduling. Motivated staff to meet and exceed sales targets.

Advised more than 1,000 undergraduate students on academic and personal issues. Identified and responded to sensitive issues with empathy and diplomacy. Administered and maintained all undergraduate student records, processed course outline revisions and updated academic calendar and department website. Demonstrated accuracy and attention to detail when processing the graduation lists for the department. Developed relationships with students, staff, and faculty to identify undergraduate student issues and develop effective solutions for the department.

Marketed and promoted planning for post-secondary education in Alberta, including: managing multiple projects, leading teams, developing communication strategies, new marketing tools, presentations, and materials. Made presentations across the province to youth, guardians and high school staff on the value of a post secondary education. Reviewed provincial student finance documents to ensure information was easy to understand and interpret. Responsibilities also included maintaining stakeholder relationships and working within tight timelines and budgets.

Responsible for organizing, promoting and executing all Students’ Union advocacy related events on campus. Events included rallies, seminars and writing and creating a handbook. Role also included engaging, recruiting, and managing volunteers.