Global Clinical Trial Operations (GCTO)Global Data Management & Standards (GDMS)Project Data Management Services (PDMS)External Data Acquisition Operations (EDAO)

Functioned as Subject Matter Expert in SmartSignals™ eCOA and Rater Surveillance configuration requirements, acceptance testing & field updates, data transfer specifications, end user training & support, interim/final analysis query reconciliation, and decommissioning.Developed and maintained client relationships with industry-leading Sponsors and CROs by proactively identifying challenges, developing process improvements, and implementing consistent program standards across all services offerings.Strengthened consistency of delivery across client portfolios and protocols spanning several indications including Dementia, MDD, Schizophrenia, and ADHD; examples include aligning data input and output with IRT systems and other third-party vendors.Initiated collaboration of internal departments to advance successful cross-functional team delivery, best practice, and pipeline development.Maintained oversight of budgets and facilitated Changes in Scope to expand and extend company solutions, with cumulative operating budgets more than $20 million.Provided direct supervisory management, promoted career development, and fostered retention of team members comprised of Project Managers and Project Specialists within the Client Services organization.