Jessica S. Email & Phone Number

Indianapolis, In, Us

Manage users in Active DirectoryAssists the WVPA IT/Help Desk as needed during software patching activitiesAssisting end users where necessary, as well as support the WVPA SCADA Help DeskPerform database maintenance on historical and real time systemsAudit systems to ensure compliance with security policy & NERC CIP reliability standardsPerform data analysis on historical information providing reports to Engineering and Operations teamsPerform quality assurance testing… Show more Manage users in Active DirectoryAssists the WVPA IT/Help Desk as needed during software patching activitiesAssisting end users where necessary, as well as support the WVPA SCADA Help DeskPerform database maintenance on historical and real time systemsAudit systems to ensure compliance with security policy & NERC CIP reliability standardsPerform data analysis on historical information providing reports to Engineering and Operations teamsPerform quality assurance testing on all system changesInvestigate errors in the system & determine root cause & provide resolutionTier 1 support for critical operational technologies such as OSISoft PI and Monarch SCADA systemPerform initial triage of technical trouble tickets ensuring availability of critical applicationsAssists with routine maintenance, and system administration of the OSI Monarch SCADA system softwareServes as primary administrator for the Field Operations group’s asset management software CASCADEDevelop and provide User training and Administrator training.Assisting current WVPA SCADA team in future PI system architecture design and implementation utilizing HA (High Availability) technology, system administration (including future system upgrades), Tag creation, Security implementation, PI system User Access, Tag and Data security, Development system implementation, and maintaining updated documentation Show less

Wabash Valley Power Alliance

•Providing exceptional service as the first contact between guest & staff•Demonstrating proficiency in multiline & call transfer, preparing for & placing orders for catered events •Assisting staff & providing clerical support when requested

•First contact w/clients answering any questions regarding billing, policy changes and reassurance of next steps in policy procedures•Multitasking while maintaining accuracy in a high pace environment •Providing outstanding customer service and growing customer satisfaction

Assisting lead teacher w/daily lesson plans and assessmentsMonitoring large group activitiesWorking with small groups to help develop communitive and cooperative skills while also focusing one on one learning to help develop individual cognitive thinkingAdhere to DCFS Guideline

Leading day to day camp adventuresEducating Girl Scouts ages 5-12 of camp survival and safety Overnight supervision and effectively providing a camp life experience.

Elgin, Il

Maintain a commitment to customer service with an ability to buildproductive relationships, resolve complex issues and win customer loyaltyAnalyzed member accounts financial behavior to avoid and mitigatefraud/lossMonitored account activity which involved research through multipletransaction channelsOperated efficiently and effectively to produce successful business results