I volunteer as a moderator for the registered non-profit society TinyKittens (TK). Moderators ensure that the livestream chat meets the behaviour and content standards set by TK. This requires patience, compassion, humor, the ability to multi-task, de-escalate and take direction. Moderators are an integral part of the organization.

• Increased customer satisfaction by offering tailored solutions to large-scale merchants, resulting in improved customer retention. • Provided effective support through phone, email, and live chat channels, resolving issues and requests promptly. • Collaborated with multiple teams and team lead to enhance workflow and best serve merchant's needs. • Demonstrated problem-solving skills by identifying and implementing on-the-spot solutions.

• Offers customers an exemplary Starbucks Experience within a fast-paced, high-traffic location.• Provides prompt service, creates quality beverages and products, and maintains a comfortable and clean store.• Contributes to a positive work environment by building rapport with customers and coworkers.• Strong team player committed to leadership and collaboration.• Certified trainer for new employees• Dedicated to continuous learning, self-improvement, and the improvement of others through coaching.

• Review of adoption applications, communication with potential applicants, coordinating meet & greets• Proficient in Square pay platform, Adobe sign & animal shelter management.• Sent out contracts, finalized adoptions, management of adoptions staff, interviewing and screening applicants for cat adoptions

• Responsibilities included ordering, inventory management, staff scheduling and creating monthly event calendars• Worked with staff members to set daily goals in achieving quarterly sales targets

• Performed makeup & product demonstrations• Assessed customers’ needs & provided product recommendations• Processed sales, exchanges, and returns• Ability to perceive and visualize makeup design• Organized & executed promotional events for key brands• Responsible for inventory management tasks including: merchandising, vendor returns, inventory tracking• Exceeded sales targets, consistently in top salesperson for cosmetic sales