Call auditor for appointment scheduling. Listen to and audited calls taken by Appointment Scheduling Representatives to insure proper call procedure, scheduling, follow up procedure. Trained new military fellowship team members and mentored new hires to the ASR Quality Team.

Outbound call center, scheduling veteran appointment for Behavioral health services. Worked referrals that came in from the VA all the way through scheduling processing, and initial care given for appointment and closing the referral out.

Inbound call center. Handled veteran calls, facility calls for appointments needing scheduling under the VA CCN.

An assistant director to a non profit organization for adults with disabilities. Member of the team for approx. 9 years. I started out as a direct support professional and worked my way to management. I have worked most roles from working in a group home setting, to day program supports, to job coaching in work environments. I managed a staff of 20+, and supported more than 50 individuals daily which including, schedules, discipline, on site training, new hire support, ADL's, work support, monthly, quarterly, and annual goals, staff evaluations, certifications, and continued supports.