Jessica Lambert Email and Phone Number

- building on from the previous role, I continue to manage inboxes and assist with phone calls.- Ensuring that any missing policies are written up and passed to management for approval and sign off.

- Learning how Service Desk works and helping improve the system.- Ensuring all of the company policies were transferred to the new format.- Assisting with incoming calls and directing to the correct team. - Managing company inboxes.

Being the Lead, I train new starters, create walkthrough guides to help with training and provide a point of reference; undertake regular quality checks for the work produced by my team; and am a point of escalation for work queries/problems.  Writing and managing content for the new website using the Insanity management software; previously all done in Umbraco. Using Adobe Acrobat to create editable timesheets with working formulas etc. for use by the teams.Maintaining monthly accounts; reconciling payments; maintaining documents for income and statistics. Assisting other team members with processing timesheets for the Gangs and Plumbers and inputting work sheets onto the system. Assisting with facilities management: stock intake, placing orders, undertaking maintenance tasks as required.Training undertaken: In-house management development course: Perfecting Performance; Women Advancing in Leadership, Fire Warden, Asbestos Awareness, and Water Hygiene Training.Also helping with the work listed below for the Mapping Assistant role.

Data-inputting to create water maps as required using the in-house mapping system.Processing card payments Managing email, phone and postal enquiries.Using multiple in house systems to carry out data searches for incoming conveyancing queries and returning the information in a timely manner to other water companies.

• Teaching English in the Howard Secondary School.• Marking classwork, homework, and final assessments. • Creating seating plans based on ability and behaviour and managing behaviour within the classroom.• Planning lessons using the current work scheme and student ability levels.• Studying for QTS at Christ Church University.

• Creating meeting agendas, minuting the meetings, and then creating and circulating the final minutes. • Organising meetings and webinars (booking rooms, diary management, lunch bookings, travel).• Creating, updating and rebranding letters and documents. • Inputting/amending clinical content within the Odyssey triage software, this included minimal use of SQL.• Creating/amending specialist medical referral forms in Umbraco for our PathFinderRF software, this included using specific lines of code to achieve desired results. . • Checking error-reports and amending the content as necessary.• Testing content before the software goes to live-testing.• Co-ordinating with the Sales, Service Desk and Accounts teams to ensure that contracts were paid, cascade trainers were kept up-to-date with training, and that customer’s software was kept up-to-date and functioning correctly.• Ensuring Cascade Trainers had up-to-date documentation and keeping their information updated.• Creating a master spreadsheet to consolidate customer information that could be used by the rest of the company, this including investigating what version each customer was on, and who had stopped using the products. • Maintaining and circulating the weekly Plan of Record.• Ensuring that new NICE & SIGN guidelines are picked up and circulated each month.• Completing Hazard Logs and Safety cases when necessary.

Administrator, Disablement Services, Medway Maritime Hospital:• Manning the reception desk and handling phone queries.• Sending out letters to patients and using the NeoPost machine to frank the post.• Preparing records for clinics, and maintaining the filing.• Using the Citrix based ELMS system to look up and update patients’ records, and also using Spine to trace patients when necessary. Emergency Medical Advisor, South East Coast Ambulance:• Answering ambulance 999 calls, triaging patients using the NHS Pathways software and passing on advice to patients as appropriate. • Using the CAD system to input the patient's address and other relevant details accurately and quickly, as well as multitasking: talking to patients, undertaking triage questions, typing relevant notes into the CAD for the crews and making sure other people in the room were aware if other services were required: i.e. fire/police. • Dealing with the general public continuously throughout the 12-hour shifts both at night and during the day and ensuring that regardless of the situation one remains calm at all times.Medical Records Clerk, Medway Maritime Hospital:• Using the PAS system to track records in and out from the library. • Preparing records to go to clinics and ensure the filing is accurate.PAS run role: • Checking the admissions register, driving and delivering the notes to the hospital wards.Admissions and Fractures role: • Managing my own work load whilst dealing with a constant stream of email requests and prioritising those requests based on urgency. Patient Affairs Clerk, Medway Maritime Hospital:• Arranging appointments for the collection of Death Certificates by bereaved family members. • Arranging for doctors to complete Death Certificates• Discharging patients via the eDN system; writing letters to discharged patients and families of deceased patients to inform them of property left at the Trust, and ensuring all property is accurately recorded and secured.

• Managing the centre’s social media and email accounts. • Minute taking for team meetings and managing room bookings.• Registering visitors on CCM, keeping the system updated, and using it to enter the attendance for each of the sessions we run, as well as creating data reports.• Sorting post, filing, dealing with enquiries, managing the phones, creating letters and posters as needed, dealing with the work emails and reprographic work.• Collecting and recording money taken for sessions and sales; recording and handling all petty cash.

• Tutoring GCSE Latin and A-Level Classics to students prepping for their exams.

• Supervising lunchtime clubs. • Managing phone calls, emails and post; typing letters; stock checking; and placing orders.• Controlling access to the school building, meeting and greeting the visitors and being the first port of call.• Using SIMs to update student data, input the class registers, and create reports.• Ensuring printers and laminators were maintained and booking a maintenance appointments.• Helping run and collect money for the school uniform sales, as well as collecting and processing monies.

• Managing diary bookings.• Managing all emails and phonecalls.• Ensuring that the clinic was tidy at all times.• Greeting and booking in clients.