Projects completed: Voluntary member of the Community Corner Planning Committe where I was the Zoom producer and the facilitator of quarterly 1-hour events to encourage diversity and acceptance at DSHS CSD Headquarters. Managed developing the Community Support Team Handbook from planning through executing and completion. Volunteered and joined the team responsible for developing and rolling out a new Secure Email System. Volunteered, developed and managed the efforts of the Community Support Team to create new client communications and client documents for the new Secure Email Service.Created all new professional client communications for the Community Support Team's daily work. Analyzed, developed and executed a new plan for how the Community Support Team delivers their services, to increase efficiency, improve quality and meet the new needs of the COVID work environment. Developed and executed a new onboarding and training process for the Community Support Team based on the new needs of the hybrid/telework work environment. Daily Responsibities:Answer phone inquiries for PARIS triage by using ACES online and 3G. Used extensive communication skills along with research and analysis to resolve client’s problems with sign-on and use of Washington Connection to apply for benefits, complete their reviews and access details about their benefits. Communicate extensively via email to both clients and coworkers, while following all confidentiality policies. Support clients utilizing the Secure Email Portal to securely turn in documents to qualify for benefits. Use multiple complex automated computer systems including ACES Online/3G, Barcode, Document Management System, Washington Connection, the Profile Management System, SharePoint and Microsoft Office Suite. Communicate effectively with clear, polite, professional interaction verbally and in writing.

Consistently delivering a fantastic customer experience while performing detail-oriented tasks and following all security protocols and regulations and confidentiality policies to maintain the security of the firm and the privacy of the clients. Maintaining knowledge and consistent execution of complex laws. Used this knowledge and regularly researched, analyzed, interpreted and applied laws, policies and procedures. Working with physical and electronic filing systems and Microsoft Office Suite in accessing and fluidly moving between multiple computer systems, recognizing and correcting errors, completing research and analysis, and utilizing email program functions and calendars.

Had multiple progressive positions from Cashier to Shift Leader, to Administrative Assistant, to General Manager of a Subway, to Operations Manager of a Travel Stop, to General Manager of a 24 hour Carl's Jr. Responsibilities for the last several years of my time with Love's included:Managed a Carl’s Jr with a team of up to 45 employees, including responsibility for a management team of 7. Responsible for hiring, firing, scheduling, and training. Solely responsible for teaching, maintaining, and exemplifying excellent customer service and excellent complaint resolutions in a high paced and high stress environment. Managed all aspects of the opening of a new restaurant including: from, budgeting and planning, scheduling, communication plans, recruiting, hiring, developing training plans and schedules, training a team of over 40, oversaw completion of inspections and met all OSHA and DoH standards to open, and created, used adn oversaw inventory, stocking and ordering systems. Also responsible for utilizing a variety of automated systems to perform recruitment actions along with receiving and processing personal, payroll, position and organization updates Initiated extensive research and analysis to draft and resolve complex action including formal complaints and inquiries. Completed team development and performance evaluations timely, maintained immaculate confidential personnel records, met all health codes, OSHA and labor standards, and set high standards for quality and efficiency. Extensively used Microsoft Office suite to communicate, consult, organize, schedule, research and analyze data.Successfully planned, managed and completed several projects while working for Love's. These projects included completion of a successful hiring plan to open a new restaurant, the training and onboarding of a team of over 40, the complete opening of a new restaurant and four Children's Hospital Fundraising Drives.