Researches, reviews, and verifies all Collective Bargaining Agreements and Retroactive Pay for all retired members for the City of Boston using Microsoft Excel and the departments' Pension Software Program. Responds to requests and inquires from members in identifying and resolving outstanding payments via phone, email, and letter communication. Compiles financial information and assists other office administrators in preparation of specific reports for the Operations Manager and monthly board meetings. Creates and maintains an accurate record or members' accounts for management and other member service representatives. Ensures and verifies salary reports are correct using Microsoft Excel, the Pension Software Program, and the Central Payroll department,

Assisted Member Service Representatives with printing documents, creating Excel templates, maintaining important documents, ensures information is valid and correct, performed basic research on transactions in the Pension Software Program, and provided related office support functions including filing, telephone coverage, and data entry upon request by senior management.

Responsible for opening and closing procedures within the bakery department, responsible for ordering and receiving products and supplies, took and received special bakery orders using Microsoft Excel, and exceeded daily, weekly, and monthly quotas