Jessica Low Email and Phone Number

Program/Project Manager for development of regional operations model & management of large scale process changes and multiple information system installations across several hospitals for fledgling corporate entity.Interim Chief Information Officer for Management Company supporting 50+ physician practices; directed staff & operations, while leading transformation of department, services & resources and maintaining calm amidst tremendous upheaval and staff reductions. Invoked customer… Show more Program/Project Manager for development of regional operations model & management of large scale process changes and multiple information system installations across several hospitals for fledgling corporate entity.Interim Chief Information Officer for Management Company supporting 50+ physician practices; directed staff & operations, while leading transformation of department, services & resources and maintaining calm amidst tremendous upheaval and staff reductions. Invoked customer centric model, leading to an increase in response time and positive turnaround in inter-departmental relations. Facilitated successful negotiations with software vendor, resolving disputed Contract terms left open for 2 years.Received numerous accolades for quickly engaging key players across core business groups/factions -- building trust and establishing solid relationships – thereby eliciting cooperation/participation among dissenting groups. Show less

Instrumental in planning & building team and infrastructure from ground up for IT organization within public, start-up, Management Company representing 90+ practices, business office & related companies.Directed operations, staff & activities associated with planning, support, and implementation; managed & coordinated hiring, outsourcing, and training of support/professional staff.Spearheaded re-engineering/business process improvement project as precursor for enhancing… Show more Instrumental in planning & building team and infrastructure from ground up for IT organization within public, start-up, Management Company representing 90+ practices, business office & related companies.Directed operations, staff & activities associated with planning, support, and implementation; managed & coordinated hiring, outsourcing, and training of support/professional staff.Spearheaded re-engineering/business process improvement project as precursor for enhancing business operations & installation of new information system. Led selection & contract negotiations for new systems.Developed short-/long-range forecasts, demonstrating growth potential to procure further funding from venture capitalists for planned initiatives. Show less

Developed IT strategic plans, evaluated workflow, designed new processes & created policies/procedures for client organizations.Analyzed/evaluated viability of new systems for selection based on clients’ needs & increased productivity. Drafted/presented new business proposals to prospective clients.

Directed four managers within key department of 125+ staff -- facilitating patient care, administrative, research, and regulatory compliance.Managed people, operations, and change associated with major operational, process improvement and information technology initiatives.Directed planning, design, and coordination of re-engineering activities of operations & systems that reduced backlogs by 75-100%.Established and implemented “change management” plans to contend with… Show more Directed four managers within key department of 125+ staff -- facilitating patient care, administrative, research, and regulatory compliance.Managed people, operations, and change associated with major operational, process improvement and information technology initiatives.Directed planning, design, and coordination of re-engineering activities of operations & systems that reduced backlogs by 75-100%.Established and implemented “change management” plans to contend with volatile environment.Improved staff morale dramatically, through employee-centered programs and creation of participatory environment.Promoted excellence in customer service – thereby elevating inter-departmental communications & departmental responsiveness, substantially reducing complaints. Show less

As internal consultant – improved delivery of care & reimbursement-related processes; trained employees.Analyzed, recommended, coordinated & implemented operations and information system enhancements.