Jessica Lower Email & Phone Number

Thomasville, NC, US

Thomasville, North Carolina, United States

Work the Circulation desk helping patrons check in/out materials, collect money for fines, replacement library cards, and faxing. Register patrons for library cards. Assist in the Children's department shelving items, assisting patrons, and help with children's programming.Work the Reference desk helping with computer troubleshooting, assisting finding.

United States

Edited documents according to the Corporate Style Guide, Plain Language, and Topic-Based Authoring.Worked on a pivotal migration project moving 1,000 word documents into a new system. Created new requests and combined requests which had one product based on updated guidance and new tagline.Reviewed thousands of documents for accuracy compared to their live.

Remote

• Edited over 60 User Assistance Documents including User Guides, Quick Reference Guides, Help Documentation, and Transition Guides in Word following the Wells Fargo Editorial Style Guide. Edits ranged from simple.
• Worked directly with the Product teams to make necessary updates and create Editorial Schedules to ensure all deadlines are hit for the Release.
• Communicated with team at Weekly Team Meetings and twice weekly Check-ins to ensure projects were on track via Zoom, Skype, and Microsoft Teams.
• Scrubbed screens of customer information for projects using Snagit Editor.

Greater Boston Area

• Manage and train other copywriters on the Website Team.
• Implemented the new single inbox system for customer communication andwrote the necessary documentation and trained team members on the inbox.
• Write new web copy for 15+ sites weekly, based on initial customer call andadditional content they provide. Optimize all sites for SEO using OG tags andMeta Data, resulting in consistent first page results.
• Have successfully managed over 300 client accounts incoming edits anddelegated all incoming design edits to the rest of the design team.
• Assist manager with additional special projects

Greater Boston Area

• Managed 30-50 news stories daily on BostonHerald.com, oversaw ongoing web traffic, and determined optimal story placement, and used SEO to promote the online version of the days paper.
• Optimized news stories for social media (Facebook and Twitter) using Social Flow and Mobile App, and grew the platform to over 100K followers.Daily use of HTML, Photoshop, and DTI

Boston, Massachusetts

• Managed LinkedIn company page and provided daily content by summarizing relevant articles
• Used SEO to share selected articles using Twitter and Hootsuite
• Contributed in weekly staff meeting by bringing new social media ideas to the table

• Organized over 100 incoming periodical publications using Workflows software. Managed listings for backlist issues and any ongoing publications for the library website.
• Additional special library projects as needed

Quincy, MA

• Pitched ideas for new stories and wrote assigned articles weekly. Scheduled and conducted interviews, then researched additional information for each article.
• Edited each piece thoroughly prior to submission to the editor. Collaborated withthe editor on any necessary edits.