Managed and provided high-quality healthcare services to Fort Gordon's community of over 50,000 beneficiaries, overseeing outpatient phlebotomy services and the operation of remote phlebotomy sites for efficient healthcare delivery.• Spearheaded the expansion and design of a new Human Resources data visualization tool, providing higher headquarters and external agencies with insightful information for informed decision-making• Streamlined and elevated the patient laboratory experience by coordinating efficient processes, fostering robust customer relations, and serving as a liaison between the laboratory and clinical staff for seamless communication and collaboration in the healthcare administrative sector• Guided a team of 3 personnel in the comprehensive review of over 400 safety data sheets for the laboratory, ensuring meticulous preparation that led to a flawlessly executed Joint Commission inspection with zero deficiencies

Facilitated personalized professional development by conducting one-on-one meetings, developing into potential growth opportunities and benefits, actively contributing to the career advancement and overall professional growth of team member.• Nurtured a supportive work environment by fostering open communication, empowering employees to share both personal and professional goals, and actively providing support to help them achieve their aspiration• Conducted comprehensive analyses of workforce trends, identifying areas for improvement and implementing targeted solutions to enhance talent retention• Collaborated with department heads to address individual career goals and aspirations, ensuring alignment with organizational objectives and promoting professional growth• Implemented an advanced spreadsheet system to meticulously monitor and track personnel data, resulting in a streamlined and efficient process for managing army retention metrics.

Promoted an inclusive workplace by coordinating training sessions, organizing awareness events, and ensuring compliance with diversity and equality standards within the organization.• Championed diversity and inclusion by leading comprehensive EO training sessions, ensuring a thorough understanding of inclusion and diversity practices among team members, fostering a culture of awareness and respect• Exemplified organizational excellence by maintaining meticulous records, consistently updating training rosters with a keen focus on accuracy, and ensuring accountability for participant attendance• Drove initiatives for a more inclusive and informed military community by orchestrating impactful EO awareness events, fostering an environment of heightened awareness and understanding• Ensured organizational efficiency by consistently updating and adeptly managing training rosters, guaranteeing up-to-date tracking, and meticulous compliance with established standards

A dedicated Medical Laboratory Technician proficient in conducting diverse laboratory tests and ensuring accurate diagnostic results. Committed to upholding quality standards, providing training to staff, and contributing to seamless patient care.- Conducted diverse laboratory tests in hematology, microbiology, clinical chemistry, and immunology, ensuring accurate and timely results for patient diagnosis and treatment.- Operated and maintained laboratory equipment, adhering to quality control measures and regulatory standards.- Analyzed specimens, recorded and interpreted test results, and collaborated with healthcare professionals to facilitate patient care.- Participated in proficiency testing, provided training to staff, and adhered to safety protocols for a safe working environment.

Provided administrative and technical support to a College of American Pathology accredited laboratory, played a pivotal role in providing diagnostic testing for infectious diseases, and managed the administration and training of 27 personnel.• Managed a diverse team of 25+ personnel and equipment valued at $2.6M, overseeing staff scheduling and achieving a flawless record with 100% submission of Defense Medical Human Resource System internet timecards, ensuring error-free processing.• Ensured strict compliance with accrediting agencies such as the College of American Pathologists (CAP) and The Joint Commission, actively contributing to accreditations and successfully passing 1847 standards with zero deficiencies• Led a team of 15+ employees, providing crucial clinical support to 42 providers across 7 clinics, efficiently managing a workload of approximately 12,000 lab procedures per month • Monitored training records for a team of over 20 personnel, consistently achieving a completion rate surpassing 90%, ensuring continuous professional development and compliance within the organization• Reviewed and analyzed over 100 laboratory test results and data, identifying trends and anomalies for continuous improvement

Led and advocated for the welfare, recreation, and overall well-being of over 100 Soldiers, ensuring their needs are met and voices are heard.• Planned and led team-building and morale boosting events that enhanced team cohesion and boosted overall morale• Parterned with external shareholders to include community partners to raise funds to facilitate cost-free events for all attendees• Demonstrated leadership by guiding and mentoring team members, ensuring a positive and productive environment• Emphasized and maintained a culture of diversity, equity and inclusion within the organization

Managed a team of over 100 personnel, ensuring their well-being and happiness by organizing team-building events, boosting morale, collaborating with external partners for fundraising, offering guidance and mentorship, and fostering a culture of diversity and inclusion in the organization.• Initiated and led efforts to prioritize the well-being of a diverse team, ensuring their needs were addressed and voices heard, thereby fostering a positive and inclusive work environment• Planned and executed dynamic team-building and morale-boosting events, skillfully orchestrating activities that enhanced team cohesion and significantly elevated the overall morale among team members• Partnered with external stakeholders, including community collaborators, to successfully secure funds for planning and hosting cost-free events that provided valuable benefits to all participants• Fostered and upheld a workplace culture centered on diversity, equity, and inclusion, playing a key role in creating a harmonious and supportive organizational environment