Developed communication strategy plans and social media strategy to drive communication goals and objectives resulting in an increase in 1000 social media followers and over 50% increase in reach and engagement in less than 4 months. Oversaw design of communication products for internal and external customers ensuring professional customer service in delivering graphic design, photo and video packages resulting in 110 published products.Reviewed all communication products for proper spelling, grammar and syntax including storyboards, emails, printed publications, feature articles, photo and video packages, and event material resulting in a decrease in errors and revision changes. Reviewed and delegated updates for 6 organizations web pages.Represented the company at events, meetings and brief updates to Commanding Officers.Successfully managed teams of photographers, videographers, and graphic designers, fostering a collaborative work environment that led to an increase in team productivity and efficiency.Oversaw the production of high-quality and visually compelling communication products, resulting in an overall improvement in customer satisfaction and positive feedback.Strategically aligned team efforts with customer requests and communication objectives, resulting in an increase in the delivery of effective communication solutions.Implemented efficient project management processes, leading to a reduction in project turnaround time and an increased capacity to handle multiple simultaneous projects.Facilitated seamless collaboration between photographers, videographers, graphic designers and team leads resulting in an improvement in integrated communication campaigns.Fostered an environment of innovation and creativity, leading to the introduction of new storytelling techniques and visual concepts.

Conducted thorough training needs assessments for 40 Marines, resulting in a 95% accuracy rate in identifying and addressing individualized training requirements.Developed individualized and group training programs for public affairs specialists and mass communicators, resulting in a 20% improvement in writing skills, photography, videography, and media engagement competencies.Implemented innovative training methods targeting key skills, achieving a 30% increase in content development proficiency and 25% improvement in media engagement effectiveness.Conducted performance evaluations for 40 Marines, ensuring training alignment with operational needs and achieving an 85% satisfaction rate from trainees.Assessed performance and productivity of 20 Marines, identifying areas of improvement that led to a 15% increase in operational efficiency.Effectively communicated with team members, trainers, and management on training requirements, schedules, and status, maintaining a 100% completion rate for scheduled training sessions.Created a strategic training curriculum aligned with organizational goals, resulting in a 25% improvement in training effectiveness in meeting business objectives.Successfully managed internal and external resources for training, achieving a 20% reduction in training costs without compromising the quality of training programs.Managed technologies and technical personnel for training development, achieving a 95% satisfaction rate in trainee feedback regarding technical training effectiveness.Provided accurate and timely reports on training requirements and completion status to higher management, ensuring program accountability and transparency.

Demonstrated a comprehensive understanding of all substance abuse control program policies set forth by the Department of Defense and US Marine Corps, resulting in a 100% compliance rate during internal and external audits.Successfully identified, trained, and maintained a high-performing program team, leading to a 30% increase in team efficiency and a 25% improvement in overall program outcomes.Scheduled and coordinated program events in alignment with program requirements, resulting in a 90% reduction in scheduling conflicts and improved event coordination.Proactively prepared the program for an annual inspection, achieving a commendation for outstanding preparation and exceeding inspection standards by 40%.Developed and implemented comprehensive program schedules, SOPs, and methodologies, enhancing program efficiency by 25% and ensuring consistent program execution.Skillfully communicated program initiatives to team members and stakeholders, leading to a 30% increase in program engagement and a 20% improvement in event participation.Implemented program events according to program policies, resulting in a 40% increase in event attendance and positive feedback from participants.Received commendation from commanding officer for exceptional reporting accuracy, data integrity, and the ability to transform a failing Commander's General Inspectable Program into a passing program with zero violations in as little as 6 months. Consistently reported monthly program initiatives and success to higher management and executive officers with 100% on-time delivery and zero reported inaccuracies.Proactively identified areas for improvement within the program, resulting in the implementation of three new initiatives that led to a 25% increase in program effectiveness and participant satisfaction.Developed and implemented risk management strategies for program accuracy, resulting in a 80% reduction in program discrepancies.

Successfully served as the point of contact for all I MEF Information Group communication strategy activities, resulting in a 100% responsiveness rate and efficient coordination of communication efforts.Integrated the communication strategy running estimate with the overall information environment running estimate for I MEF operations, activities, and investments, enhancing operational planning.Proactively monitored the information environment for threats, vulnerabilities, and opportunities impacting I MEF forces and key audiences, leading to a reduction in potential risks to operations.Established effective liaison between communication strategy company and the information command center, resulting in a 40% improvement in response time to RFIs and timely support to ongoing or future I MEF opportunities.Conducted PAI/OIE overwatch for approved CONOPS, providing refined support to I MEF units and achieving an overall increase in situational awareness for deployed units.Developed relationships with I MEF communication strategy and operations research and assessment team, ensuring synchronized communication and assessment efforts, fostering collaborative planning for information operations.Developed the communication strategy running estimate to add strategic communication focused perspectives to the information command center running estimate, increasing situational awareness for future communication strategy officers. Designed standardized briefing templates for communication strategy briefs, ensuring continuity of support and smooth transition for future communication strategy watch standers.Provided communication strategy standard operating procedures, enforcing a broad standard of day-to-day conduct for strategic communication watch standers and improving operational efficiency.Contributed strategic communication and public affairs perspective in planning and conducting operations, fostering information exchange and situational awareness.

Developed and implemented comprehensive customer service standards and best practices, leading to an increase in positive customer feedback.Successfully resolved escalated customer service issues and complaints, achieving a high resolution rate within 48 hours and significantly reducing customer escalations.Achieved customer service goals and objectives and consistently maintained a customer satisfaction rating of 75% or higher.Assisted in the development of customer service policies, procedures, and knowledge base, resulting in an increase in efficiency of handling customer inquiries and a significant reduction in response time.Utilized customer feedback data to identify areas for improvement, leading to a reduction in recurring customer service issues and an increase in customer retention.Updated and maintained the customer service knowledge base, resulting Collaborated with cross-functional teams to align customer service objectives with overall business goals, resulting in improvement in customer satisfaction scores related to product and service offerings.

Handled incoming customer calls, emails and chats in a professional and courteous manner, accurately documenting customer inquiriesProvided customers with product and service information, troubleshooting issues and processing ordersUtilized a comprehensive customer database to accurately track interactions and inquiries Followed up with customers to ensure their satisfaction with product or service

Handled incoming customer calls, emails and chats in a professional and courteous manner, accurately documenting customer inquiriesProvided customers with product and service information, troubleshooting issues and processing ordersUtilized a comprehensive customer database to accurately track interactions and inquiries Followed up with customers to ensure their satisfaction with product or service

Employed strategic efforts in communication and marketing to increase civic engagement of young adults in the state of Texas. Developed projects and presentations and attended week long leadership and civic engagement seminar.

Recruited, organized and maintained membership sufficient for establishing new student chapter of the American Association of University Women at the University of North Texas to further empower and promote equality and support of women in STEM studies and career fields

Part time internship with responsibilities in social media management and content development for the department website. Responsible for conducting interviews and writing online blog posts along with developing new ideas for social media content to increase engagement.