Jessica Mackenzie

Jessica Mackenzie Email and Phone Number

Senior Customer Enablement Consultant - Workday at Workday @ Workday
pleasanton, california, united states
Jessica Mackenzie's Location
Greater Boston, United States
Jessica Mackenzie's Contact Details

Jessica Mackenzie work email

Jessica Mackenzie personal email

About Jessica Mackenzie

Jessica Mackenzie is a Senior Customer Enablement Consultant - Workday at Workday at Workday. She possess expertise in applicant tracking systems, talent acquisition, talent management, onboarding, human resources and 15 more skills. She is proficient in English. Colleagues describe her as "I had the pleasure of being Jessica's direct report as part of the Talent Acquisition Operations team at Kronos for over 2.5 years. When I started at Kronos, I was a recent college graduate, with no work experience, and Jessica's very first direct report. Within the first week in my new job, our small TA Operations team experienced complete turnover that left only Jessica and myself to tackle the TA Operations on our own. During this time, Jessica's exhibited role model behaviors from the beginning with a can-do attitude and calm demeanor in tough situations -qualities I truly admire her for as my Manager. Jessica has an outstanding ability to focus on issue resolution and to provide practical and impacting solutions to the business. Her efforts, as the Manager of the TA Operations team, to continuously strive for process improvements resulted in the transformation of the team into a Global TA Operations team with 7 direct reports -one operating out of the UK, and the other in India. While growing and building the TA Operations team, Jessica also was the manager of our Applicant Tracking System. Throughout her time at Kronos she built out, and customized our ATS system to meet the direct needs of our Recruiters and ensured compliance with EEO requirements, as well as various other global requirements. I appreciate Jessica's passion for her work and perseverance during challenging times. She truly has been a great role-model for me, and a valued contributor to the TA dept. at Kronos." and "Jessica is a pleasure to work with, she is very responsive and a great team player. I have been on several projects with her at Kronos and she has excellent communication and attention to detail while still being able to see the big picture. She has the ability to work across functions and on multiple projects. "

Jessica Mackenzie's Current Company Details
Workday

Workday

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Senior Customer Enablement Consultant - Workday at Workday
pleasanton, california, united states
Website:
workday.com
Employees:
13238
Jessica Mackenzie Work Experience Details
  • Workday
    Senior Customer Enablement Consultant - Workday
    Workday May 2020 - Present
    Remote Home Office, Boston, Ma
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  • Workday
    Workday Customer Enablement Consultant
    Workday Jan 2016 - Apr 2020
    Home Office, Boston, Ma
    Customer Enablement Consultant: Customer Enablement at Workday is all about our customers – we create programs and services to help them drive business value from their Workday applications. The Customer Enablement consulting teams are responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments. Team members say that the breadth of services keeps the job exciting and fresh.In addition to delivering Office Hours appointment-based consulting, the Office Hours Consultant will also have the opportunity to deliver other Enablement Programs such as:Next Level presentations (one-hour detailed feature demonstrations).Enablement Workshops (2-day multi-customer facilitation that includes feature familiarization, demonstrations and activities as well as coaching customers as they configure in their own environments).Review and Recommends (configuration and business requirements reviews with a detailed follow-up deliverable calling out opportunities for optimization)Jumpstarts (one-on-one customer design workshop).Deployments (full deployment of a feature like Talent Management, Compensation Annual Events or Expenses).Major Responsibilities Include:Conduct pre-appointment research to ensure understanding of customer questions.Conduct Office Hours appointments providing guidance and demonstrations depending on the questions.Develop and deliver Customer Enablement programs and services as outlined above, including end-to-end feature deployments.Clearly and effectively communicate answers, solutions and value.Drive creation of new, value-add programs to drive customer feature adoption.Keep up to date with industry practices and be able to engage with our customers on those topics.
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  • Kronos
    Manager, Talent Acquisition Systems & Operations
    Kronos Jul 2013 - Dec 2015
    Chelmsford, Massachusetts
    Manage a global team of six direct reports who support a global Talent Acquisition team of approximately 30 TA staff members with Recruitment, Operations and Systems support.• Drive & manage multiple TA programs & initiatives such as Employee Referral Program, Social Media Campaigns, Employment Branding, Onboarding, etc.• Participate in cross functional HR projects• Develop & deliver organizational tools & training for the Talent Acquisition team.• Develop training & documentation to drive process alignment & enablement of Talent Acquisition Operations staff.• Recommend process improvements and collaborate with TA Managers to affect change.• Document application tracking system guidelines and define use including source codes, applicant statuses, hiring phases, etc. Work with TA Managers to ensure guidelines are followed.• Serve as primary liaison to HRIS and IT and ensure consistency in approach to system security, data management and auditing procedures. • Participate in the assessment, selection and implementation for all TA related systems; serve as lead for system integrations, including configuration & deployment.• Manage enhancements and upgrades associated with new functionality and/or enhancements to existing functionality.• Ensure full utilization and leveraging of technology by TA team, HR business partners and business client group.• Support day to day user needs and troubleshooting. Act as liaison with vendor to troubleshoot issues as needed.• Train new and existing users on TA systems; assess need to refresher training and provide as needed.
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  • Kronos
    Talent Acquisition Systems Specialist/Hris Analyst- Technology & Reporting
    Kronos Feb 2012 - Jul 2013
    Chelmsford, Ma
    • Responsible for developing data reports and metrics in consultation with internal clients• Analyze current processes and review system capabilities to determine how to conduct operations more efficiently.• Research new technologies in ATS Systems and make recommendations on new technology initiatives. Act as liaison with outside vendors on all technology issues.• Provide system support for a global Talent Acquisition team. Resolves/trouble-shoots any technical or usability issues with Talent Acquisition technologies.
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  • Kenexa Technology
    Technical Implementation Consultant
    Kenexa Technology Nov 2010 - Feb 2012
    Facilitate the design and implementation of customer Talent Management processes. Planning,configuring, and rolling out best practice processes and Kenexa products - including applicant tracking,assessment, onboarding, and other technologies that help the customer hire and retain the best talent. Work closely with customer and Kenexa project team to ensure proper communication, project governance & project deliverables are met Consult with client on technology solutions that meet business requirements Consult with client on industry standards & best practices Responsible for client backend software configurations for all Kenexa products as part of the implementation process Assign and manages configuration requests to back-end technical support Test the functionality of applications to ensure that configured solution matches customer-defined process & requirements Partner with the project manager, pre sales, and technical specialists at each implementation phase to provide product-level expertise during project implementation Provide system demonstrations on system functionality
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  • The Mitre Corporation
    Recruiting Systems Administrator
    The Mitre Corporation Nov 2004 - Nov 2010
    November 2004 ­ November 2010)Serve as the in-house expert on MITRE's applicant tracking system (ATS) ­ Kenexa 2xBrassRing.Responsible for the daily system management, optimization & overall maintenance of the system. Troubleshoot user & candidate reported technical issues, escalating to Kenexa where appropriate Communicate & document new release information as it pertains to MITRE's business needs Conduct corporate wide training & product demonstrations for all new users via live meetings & webinars Planned & executed the implementation of corporate Employee Referral Gateway in partnership with vendor, Kenexa BrassRing Designed & configured Talent Gateway Questionnaire's Lead the implementation of MITRE's on-line requisition & approval workflow, while expanding system access to MITRE hiring managers & designated proxies Lead all projects related to systems upgrades, functionality enhancements or integrations. Account administration for 1000+ users Conduct regular system audits to ensure proper use of the system & compliance with OFCCP/EEO/Affirmative Action regulations Maximize existing system technology while identifying new, innovative technology in support of MITRE Corporate Recruitment & HR Business Partner needs. Provide custom reports for all levels across the organization using the Data Insight Tool (DIT) and PeopleSoft Tier 5 Workbench certified on 2xBrassRing
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  • The Mitre Corporation
    Human Resources/Recruiting Coordinator
    The Mitre Corporation Oct 1999 - Nov 2004
    Responsible for the administration of the full-cycle recruiting process, while supporting several Recruiters,HR Generalists & an HR Manager within various MITRE organizations. Performed various administrative duties that supported the recruitment function including the maintenance and integrity of data in applicant tracking system ­ Kenexa 2xBrassRing Interacted with candidates ensuring a positive candidate experience Participation in requisition status and candidate review meetings Provided monthly and quarter end recruiting & attrition reports to upper level management Scheduled interviews between candidates and interview teams Conducted phone screens on potential candidates Performed candidate reference checks & initiated background investigations on potential hires Arranged travel for candidates visiting onsite locations Act as general backup during absences of Lead Recruiters & HR Generalists Ensured that all end to end hiring processes were followed & documented prior to new hire on- boarding Conducted new hire orientation for all new hires
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Jessica Mackenzie Skills

Applicant Tracking Systems Talent Acquisition Talent Management Onboarding Human Resources Management Recruiting Hris Sdlc Training Interviews Project Management Human Resources Information Systems Peoplesoft New Hire Orientations Requirements Analysis Hiring Integration Recruitment/retention Full Cycle Recruiting

Jessica Mackenzie Education Details

Frequently Asked Questions about Jessica Mackenzie

What company does Jessica Mackenzie work for?

Jessica Mackenzie works for Workday

What is Jessica Mackenzie's role at the current company?

Jessica Mackenzie's current role is Senior Customer Enablement Consultant - Workday at Workday.

What is Jessica Mackenzie's email address?

Jessica Mackenzie's email address is je****@****ail.com

What is Jessica Mackenzie's direct phone number?

Jessica Mackenzie's direct phone number is +178193*****

What schools did Jessica Mackenzie attend?

Jessica Mackenzie attended Nichols College.

What skills is Jessica Mackenzie known for?

Jessica Mackenzie has skills like Applicant Tracking Systems, Talent Acquisition, Talent Management, Onboarding, Human Resources, Management, Recruiting, Hris, Sdlc, Training, Interviews, Project Management.

Who are Jessica Mackenzie's colleagues?

Jessica Mackenzie's colleagues are Roman Kompaniyets, Cheryl Lamberti, Chuck Sumner, Robert Watson, Daniel Kreiss, Shujuan He, David Callen.

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