Lead implementation of new partnerships from concept to stabilization.Organize implementation of process improvements coordinating process changes with company stakeholders.Communicate feedback, challenges, roadblocks, insights effectively and efficiently to appropriate stakeholders at company.Work on key improvement initiatives with key stakeholders, integrate lessons learned across vendor categories and partnerships.Lead global payroll implementation with 23 countries across Asia Pacific, Europe, Middle East, and Americas regions.Drive the company’s global initiative to implement employee resource groups (ERGs).

Implement and perform hourly transfers, retrogressions, and recalls for all Canton Steel areas/departments in accordance with the Collective Bargaining Agreements and Company policy and procedure.Lead and conduct all hiring efforts (production and trade & craft) for the Bargaining Unit. Including testing, screening, interviewing, analysis, background research, extending offers, and onboarding.Assist in the reorganization or implementation of new organizational structures occurring within the hourly ranks (e.g. contractual changes, new occupations, etc.).Function as decision support point of contact for activities requiring workforce analysis and/or other data driven activities.Provide support to manufacturing management with discipline and other policy and contractual issues related to hourly staffing, apprentice program, and other personnel matters; includes interaction with labor union administration concerning hourly personnel issues and application of Company policy and procedure.Interact as necessary with manufacturing management concerning hourly staffing and other personnel issues; includes application of Company policy and procedure and considerations concerning the impact of the Collective Bargaining Agreements.Lead investigations concerning hourly employment-related issues (e.g., EEO, HelpLine, etc.).Assist Manager of Labor Relations in preparation for arbitration.Participate in Contract Negotiations.Assist with research concerning and formulation of Company’s position on a wide variety of issues, to include, wages, pension benefits, healthcare, and working conditions.Participate in CI/Lean initiatives in Labor Relations Department.Conduct exit interviews with all Canton Steel employees and present data on quarterly basis to senior leadership.Represent the Company during grievance meetings with labor union administration.

Serves as primary leader for the WIN leadership team.Regularly coordinates with the Executive Sponsor and Co-chair to ensure leadership alignment and effectiveness.Sets the business plan for current calendar year through Q1 of the following year with appropriate stakeholder input and obtain Executive Sponsor approval of plan.Act as primary representative of WIN in all relevant forums.Provide on-going leadership to ensure appropriate execution and implementation of the business plan.Promotes WIN and recruits new leadership team members.Leads WIN leadership group meetings.

Develop and publish global WIN newsletters (on quarterly or semi-annual basis).Partner with Corporate Communications and Organizational Advancement to develop and maintain guidelines for advertising WIN events.Collaborate with project/event leaders and the Communications Director as needed for event marketing. Create and maintain templates for “Save the Date” communications, TimkenSteel TV, and SteelNet stories.Coordinate with Communications Director and Projects Director on publicity of past and upcoming WIN events.Analyze and report on WIN survey results to WIN Project Director and WIN Leadership.Maintain WIN logo (hi-resolution format) and advertising materials for use on global trips and information sessions.

Anticipated and managed both internal and external customers’ requirements.Managed all aspects of customer service for assigned accounts.Accountable for business processes and rules, ISO standards, and SOX requirements.Responsible for processing customer inquiries, which involved a detailed analysis of the inquiry to ensure critical components were provided.Accountable for order management including the resolution of customer change requests, data integrity, ownership of finished inventory, and supply chain execution.

Researched and communicated material changes to contracts and policies/procedures for insurance carriers.Identified drivers of underperforming insurance contracts and recommended remediation activities.Analyzed and reported key revenue cycle performance metrics by payer and product line, otherwise known as payer scorecards or report cards to assess parity.Collaborated with payer to resolve key account issues, including payment, compliance and dispute resolution of denials.Developed and maintained strong, positive working relationships with internal departments and payer contacts to leverage communication and resolve issues.Assisted management in the development and direction of the unit by helping to define objectives, track progress and accomplish goals.

Built an education program for physician offices and employees that included at least one presenter each month that facilitated a topic in the medical field.Coordinated, wrote and edited the quarterly newsletter.Marketed the education program to physician offices to build attendance and drive interest in the community.Composed and designed a new marketing brochure.Headed the redesign of the company website and managed content.Communicated with potential clients to go over service offerings to meet their needs.Consulted with physicians on quality programs to help them reach the maximum incentive and avoid penalties.Managed the customer service team along with claims processors within the revenue management department.Led a process improvement project and implemented an employee incentive program for the customer service team.Created and analyzed reports for the revenue management department.

Ensured the physician offices were compliant with medical billing and coding regulations.Analyzed and resolved insurance Explanation of Benefits (EOB’s) denials in a timely manner.Reviewed unpaid medical claim reports and took corrective actions to obtain payments. Investigated all patient billing inquiries and provided clarification to patients.Consistently communicated with other staff members to ensure that any medical billing issues were resolved in a timely manner.Responsible for training co-workers and office staff on computer applications and programs.Attended monthly meetings with physician practices to review financial reports.

Answered phone calls and promptly registered patients with a high level of accuracy.Scheduled patients for procedures and tests in multiple computer applications.Verified insurance coverage.Created the schedule for office staff.Trained new employees on daily job operations.