• Managed Unified Communications and Collaboration Technology Solutions and transformation projects for Allianz Technology and VELUX over their full life cycle and ensuring stakeholder satisfaction, compliance, and execution of solution deployment & ongoing business support.• Defined project structure, governance, cost planning, controlling and reporting, resource requirements, schedule, budget/financials, milestones, status reporting, risk management, change management, communication & training• Developed and Implemented cost reduction strategies leveraging offshore, onshore, and nearshore global delivery model, eliminating redundant processes and improving operational efficiency through a shared services model for client business transformation• Conducted data profiling and analytics/ analysis of data sources to assess data availability, data completeness, and data quality to ensure data requirements are continually satisfied • Designed and implemented ETL pipelines using Azure Data Factory and Spark, improving data accessibility and processing efficiency.• Managed data warehousing solutions utilizing Azure Synapse Analytics, ensuring robust data storage and retrieval capabilities.• Collaborated with solution architects to deploy data engineering solutions on cloud platforms, enhancing data reliability and scalability.• Developed and implemented data-driven cost reduction strategies leveraging global delivery models, leading to improved operational efficiency.• Provided periodic analysis, status reports, and recommendations to senior leaders based on data insights, enabling informed decision-making.

• Led various phases of IT projects, including initiation, planning, execution, tracking, implementation, and post-implementation support of VoIP Network and Voice Services for Allianz Insurance Plc and Royal Bank of Scotland• Built strong relationships with vendors, create contracts, estimate schedules and budgets, negotiations, communication, audited project progress, settlements, and closing• Participated in business development activities like RFPs (solution validation and deliverability assessment), customer walkthroughs, etc.• Performed data analysis of data sources to assess data availability, data completeness, and data quality to ensure completeness of data requirements • Led weekly service review meetings with customers and send weekly status reports to both internal & external stakeholders; contributed and participated in the quarterly business review meetings with the internal and external account executives• Developed architecture design documents working closely with solutions architect to transfer developed process knowledge to client's resources and communicated effectively, presented critical information to help senior management and leaders make well-informed decisions• Monitored adherence to the client's process and standards (e.g., Incident resolution, Major Incident Escalation, work request process, change management process, user access management) and addressed gaps, if any

• Managed design and implementation of IVR Script on Aspect Unified IP; handled operations and resolved escalations related to inbound (IVR) & outbound (Dialer) Call Routing• Resolved technical escalations from the team / onsite peers and guided them to resolve issues for smooth deployment within set SLA