Jessica Mathis Email and Phone Number
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Stories have long been my obsession - a great book, addictive video game, or compelling song can easily pull me in. I've found effective storytelling can inspire people to experience new perspectives, build a community, and live more joyful lives.As a UX professional with over 6 years of research experience, my passion is rooted in understanding and championing user stories throughout the design process. I believe in leveraging Usability Research and Design Thinking to create cutting-edge experiences.Currently, I work at General Motors as a UX Researcher, evaluating and improving customer-facing experiences like the websites and mobile apps for Chevrolet, Buick, GMC, and Cadillac. I am also pursuing a Master of Science in Information Design and Strategy part-time at Northwestern University. I have a bachelor's degree in UX Design from the University of Michigan School of Information, where I first discovered and fell in love with UX.
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Ux Researcher, EcommerceGeneral Motors Nov 2024 - PresentDetroit, Michigan, UsQualitative researcher executing both generative and evaluative research on GM's commerce experiences, including parts, accessories, OnStar, and vehicle shopping.
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User Experience Researcher, XlabGeneral Motors Sep 2021 - Oct 2024Detroit, Michigan, Us
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Ux Researcher, Carly Ai ChatbotGeneral Motors Mar 2020 - Sep 2021Detroit, Michigan, Us• Executed qualitative research studying GM's internal virtual assistant, a bot that leveraged artificial intelligence and machine learning.• Collaborated with development and UX leadership to define the future UX strategy, taking technical constraints into account.• Devised a "UX Score" methodology relying on SUS and CSAT scores to regularly benchmark internal tools and inform annual product planning.• Crafted monthly reports highlighting recent research findings, future deployments, and strategy updates for a cross-functional audience including executive leadership to align stakeholders.
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Ux Researcher, Gm SearchGeneral Motors Jun 2018 - Mar 2020Detroit, Michigan, Us• Built a qualitative research practice from the ground-up as a solo researcher, improving the user experience of the enterprise search engine used by 150,000+ employees.• Conducted validation testing that proved a new search integration resulted in connecting users to content 4x faster than the embedded search function.• Facilitated in-person focus groups with GM employees to identify pain points and inform future roadmaps for internal IT tools.• Communicated closely with engineering and development to prioritize future enhancements.
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Teaching Assistant (Si 206: Data-Oriented Programming)University Of Michigan - School Of Information Jan 2018 - May 2018Ann Arbor, Mi, UsI advised students during office hours, evaluated assignments, and consulted other staff members on student performance. Topics for this intermediate-level coding class included web APIs, web scraping, databases, and visualizing data. -
Global Quality And Strategy Development InternGeneral Motors May 2017 - Jul 2017Detroit, Michigan, UsI redesigned a vital tool for GM warranty to assess customer satisfaction data. I collaborated with GM employees from the US, China, and South America to define requirements and periodically show them my progress. The project involved designing a relational database, writing queries in SQL, and creating a front-end interface in MS Access.
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Graduate Teaching Assistant (Si 608: Networks)University Of Michigan - School Of Information Jan 2017 - Apr 2017Ann Arbor, Mi, UsI was selected for this position because of my stellar performance in the undergraduate-level course. My responsibilities included conferring regularly with Professor Budak, evaluating assignments and posting grades.
Jessica Mathis Skills
Jessica Mathis Education Details
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Northwestern UniversityInformation Design And Strategy -
Goethe Institut - FreiburgGerman Language And Literature
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University Of Michigan - School Of InformationUser Experience Design
Frequently Asked Questions about Jessica Mathis
What company does Jessica Mathis work for?
Jessica Mathis works for General Motors
What is Jessica Mathis's role at the current company?
Jessica Mathis's current role is UX Researcher @ General Motors | MS Candidate at Northwestern University.
What is Jessica Mathis's email address?
Jessica Mathis's email address is jessica.mathis@gm.com
What is Jessica Mathis's direct phone number?
Jessica Mathis's direct phone number is +124881*****
What schools did Jessica Mathis attend?
Jessica Mathis attended Northwestern University, Goethe Institut - Freiburg, University Of Michigan - School Of Information.
What skills is Jessica Mathis known for?
Jessica Mathis has skills like Social Media Communications, Team Leadership, Public Speaking, Organization Skills, Python, Project Management, Leadership, Teamwork.
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