Ux Researcher, Ecommerce
CurrentQualitative researcher executing both generative and evaluative research on GM's commerce experiences, including parts, accessories, OnStar, and vehicle shopping.
Nov 2024 - Present
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Jessica Mathis Email & Phone Number
UX Researcher @ General Motors | MS Candidate at Northwestern University
at
General Motors
1 work email found
@gm.com
2 phones found area 248
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
UX Researcher @ General Motors | MS Candidate at Northwestern University
Location
Detroit Metropolitan Area, United States
Who is Jessica Mathis? Overview
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Quick answer
Jessica Mathis is listed as UX Researcher @ General Motors | MS Candidate at Northwestern University at General Motors, based in Detroit Metropolitan Area, United States. AeroLeads shows a work email signal at gm.com, phone signal with area code 248, and a matched LinkedIn profile for Jessica Mathis.
Jessica Mathis previously worked as UX Researcher, eCommerce at General Motors and User Experience Researcher, XLAB at General Motors. Jessica Mathis holds Master Of Science - Ms, Information Design And Strategy from Northwestern University.
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{first}.{last}@gm.com
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Profile bio
About Jessica Mathis
Stories have long been my obsession - a great book, addictive video game, or compelling song can easily pull me in. I've found effective storytelling can inspire people to experience new perspectives, build a community, and live more joyful lives.As a UX professional with over 6 years of research experience, my passion is rooted in understanding and championing user stories throughout the design process. I believe in leveraging Usability Research and Design Thinking to create cutting-edge experiences.Currently, I work at General Motors as a UX Researcher, evaluating and improving customer-facing experiences like the websites and mobile apps for Chevrolet, Buick, GMC, and Cadillac. I am also pursuing a Master of Science in Information Design and Strategy part-time at Northwestern University. I have a bachelor's degree in UX Design from the University of Michigan School of Information, where I first discovered and fell in love with UX.
Listed skills include Social Media Communications, Team Leadership, Public Speaking, Organization Skills, and 4 others.
Current workplace
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7 roles
Jessica Mathis work experience
A career timeline built from the work history available for this profile.
User Experience Researcher, Xlab
Sep 2021 - Oct 2024
Ux Researcher, Carly Ai Chatbot
• Executed qualitative research studying GM's internal virtual assistant, a bot that leveraged artificial intelligence and machine learning.• Collaborated with development and UX leadership to define the future UX strategy, taking technical constraints into account.• Devised a "UX Score" methodology relying on SUS and CSAT scores to regularly benchmark internal tools and inform annual product planning.• Crafted monthly reports highlighting recent research findings, future deployments, and strategy updates for a cross-functional audience including executive leadership to align stakeholders.
Mar 2020 - Sep 2021
Ux Researcher, Gm Search
• Built a qualitative research practice from the ground-up as a solo researcher, improving the user experience of the enterprise search engine used by 150,000+ employees.• Conducted validation testing that proved a new search integration resulted in connecting users to content 4x faster than the embedded search function.• Facilitated in-person focus groups with GM employees to identify pain points and inform future roadmaps for internal IT tools.• Communicated closely with engineering and development to prioritize future enhancements.
Jun 2018 - Mar 2020
Teaching Assistant (Si 206: Data-Oriented Programming)
I advised students during office hours, evaluated assignments, and consulted other staff members on student performance. Topics for this intermediate-level coding class included web APIs, web scraping, databases, and visualizing data.
Jan 2018 - May 2018
Global Quality And Strategy Development Intern
I redesigned a vital tool for GM warranty to assess customer satisfaction data. I collaborated with GM employees from the US, China, and South America to define requirements and periodically show them my progress. The project involved designing a relational database, writing queries in SQL, and creating a front-end interface in MS Access.
May 2017 - Jul 2017
Graduate Teaching Assistant (Si 608: Networks)
I was selected for this position because of my stellar performance in the undergraduate-level course. My responsibilities included conferring regularly with Professor Budak, evaluating assignments and posting grades.
Jan 2017 - Apr 2017
3 education records
Jessica Mathis education
Master Of Science - Ms, Information Design And Strategy
Northwestern University
German Language And Literature
Goethe Institut - Freiburg
Bachelor Of Science - Bs, User Experience Design
University Of Michigan - School Of Information
FAQ
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What company does Jessica Mathis work for?
Jessica Mathis works for General Motors.
What is Jessica Mathis's role at General Motors?
Jessica Mathis is listed as UX Researcher @ General Motors | MS Candidate at Northwestern University at General Motors.
What is Jessica Mathis's email address?
AeroLeads has found 1 work email signal at @gm.com for Jessica Mathis at General Motors.
What is Jessica Mathis's phone number?
AeroLeads has found 2 phone signal(s) with area code 248 for Jessica Mathis at General Motors.
Where is Jessica Mathis based?
Jessica Mathis is based in Detroit Metropolitan Area, United States while working with General Motors.
What companies has Jessica Mathis worked for?
Jessica Mathis has worked for General Motors and University Of Michigan - School Of Information.
How can I contact Jessica Mathis?
You can use AeroLeads to view verified contact signals for Jessica Mathis at General Motors, including work email, phone, and LinkedIn data when available.
What schools did Jessica Mathis attend?
Jessica Mathis holds Master Of Science - Ms, Information Design And Strategy from Northwestern University.
What skills is Jessica Mathis known for?
Jessica Mathis is listed with skills including Social Media Communications, Team Leadership, Public Speaking, Organization Skills, Python, Project Management, Leadership, and Teamwork.
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