Oversee and manage all aspects of assigned luxury vacation rental properties ensuring that all homes are properly cleaned, inspected, staged, and maintained. Act as an Owner liaison between vendors and all departments within the company such as revenue, marketing, housekeeping, and maintenance teams. Serving as the single point of contact for Homeowners communicating regularly with Homeowners to improve property efficiency, make recommendations, and continuously add to the value of the properties. Maintain positive, proactive, and productive relationships with our stakeholders. Build and nurture relationships with existing and prospective vendors. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity and coding charges to appropriate accounts. Manages communication between the vendor/contractor, accounting and the client/homeowner as needed. Controls expenditures by staying within the approved budget and managing funds. Promotes vacation rental guest satisfaction and repeat business by responding to complaints, questions and requests promptly and taking appropriate action to resolve and address service issues. Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, and amenities meet established standards for safety, cleanliness, and general appearance and luxury appeal. Completes various accounting, financial, and administrative duties. Assist in the new property Onboarding Process. Perform annual off-season inspections of properties, project coordination, and managing maintenance and outside vendor work within properties.

Inside Sales, Continuous Process Improvement, Project Management, Customer Service, Health Care Disease Management, Patient care, Client services, Customer services, Enagement, Member/Patient Experience.

Engagement for Renal Patients for Value Based/Risk Contracts and Disease Management Contracts. Focusing in Engagement calls to patients, in addition to my other former duties as an Enrollment Specialist I. Meeting metrics and quality expectations for Client needs/contracts. Supporting our engagement team and work environment with good morale and a strong work ethic. Peforming interviews for candidates for our team. Following up with potential candidates. Assist with developing process improvement in order to me goals and objectives. Working with various departments within the company to identify key processes and improvement opportunities.

• Effectively generates and qualifies prospective customers/members/patients through outbound & inbound calling, following up on leads and campaigning• Pursues and qualifies leads through outbound efforts • Manages a lead prospecting pipeline and maintain accurate information about prospects and their organizations• Maintains a structured work day• Utilizes exceptional time management skills and attention to detail• Maintains strong customer/patient/member relationships • Maintains client relationships/expectations• Utilizes Salesforce.com to accurately and effectively track activity; and update lead, account, member and opportunity information• Continually focuses on deepening member relationships by providing extraordinary support and provides detailed information during inquiries

• Responsible for care management of a vast amount of patient surgery cases• Acts as a liaison with patient referral sources, maintaining a caseload of patient referrals• Communicates and follows-up with plan members to ensure understanding of the benefits and the program • Coordinates the scheduling and approval process from the initial request for surgery to patient placement• Obtains the necessary information – demographic, financial, clinical and other pertinent data - to complete referral process• Obtains medical records in a timely and accurate manner to ensure an expedited process.• Maintains and updates database with current data, pertinent information, and status of cases• Collaborates with providers, clinics and facilities and various levels of management to effectively resolve issues• Works closely with applicable provider network and billing groups as needed• Effectively addresses and resolves patient barriers to utilize the benefit including working with prospects to address program questions

• Provided a variety of nursing related services to patients such as direct patient care, vital signs, monitoring, physical assistance, reporting of signs/ symptoms, patient advocating, patient advising, etc. • Recorded vital information using EMR (Electronic Medical Record) software• Complied with privacy and patient safety laws • Performed administrative duties and handled a multi-line phone system• CPR/BLS Certified• Experience with a variety of patients working within multiple departments such as Oncology, Medical/Surgical, Post-Op/Observation, Cardiac, ICU, Orthopedic• Training of new employees that were hired on as Certified Nursing Assistants (Patient Care Technicians)• Updated job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure

• Marketing/Sales/Product Promotion• Developed and implemented strategies to promote brand names, products, and services• Supported marketing executives in their efforts of increasing brand value by promoting the brand to target audiences• Engaged customers in activities and programs in order to achieve brand popularity• Supported brand and marketing initiatives• Drove sales through presentations and training• Created awareness, attention, and sales leads• Displayed a friendly and assertive personality to promote and market brands to potential consumers • Learned new product knowledge information in order to promote the product accurately and educate consumers

• Provided a variety of nursing related services to patients such as direct patient care, vital signs, monitoring, physical assistance, reporting of signs/ symptoms, patient advocating, patient advising, etc. • Recorded vital information using EMR (Electronic Medical Record) software• Complied with privacy and patient safety laws • Performed administrative duties and handled a multi-line phone system• CPR/BLS Certified• Phlebotomy, IV insertion/care, indwelling and straight catheterization insertion/care • EKG testing• Experience with a variety of patients working within multiple departments such as Oncology, Medical/Surgical, Post-Op/Observation, Cardiac, ICU, Orthopedic• Training of new employees that were hired on as Certified Nursing Assistants (Patient Care Associates)• Updated job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure

• Assisted customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.• Provided quality customer service and account services• Cross sold bank products and services based on customer needs in accordance with the banks’ program standards• Complied with bank operations/security procedures, maintained customer confidence and protected bank operations• Established and promoted excellent relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction