Jessica Munroe Email and Phone Number
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At the World Golf Hall of Fame, my leadership in Guest Services Operations over the past 9 years has been marked by a steadfast commitment to excellence. My expertise in managing diverse teams, from Group Sales to Museum Operations, supports our mission to deliver unforgettable experiences. Our team's collaborative efforts have significantly enhanced membership sales and event management, with a strong focus on aligning retail and operational strategies. My role in contract negotiations and problem resolution has been pivotal in maintaining the seamless functioning of the Hall of Fame and its associated services.
World Golf Hall Of Fame
View- Website:
- worldgolfhalloffame.org
- Employees:
- 42
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Senior Director, Guest Services OperationsWorld Golf Hall Of Fame Mar 2023 - Present- Handle all responsibilities of Director, Guest Services Operations role.- Assist with transition of Museum and artifacts to Pinehurst, NC and offsite storage facility.- Operate IMAX Theater and assist with county tours of property, purchase and transition of theater operations.- Handle IMAX contract and amendments, facility maintenance, staffing, concessions inventory and ordering, marketing/email blasts, movie schedule and reporting, transition to new sales system and website, social media.- Assist with all other duties as needed/required.
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Director, Guest Services OperationsWorld Golf Hall Of Fame Jul 2021 - Mar 2023St Augustine, Florida, United States- Manage Guest Services Manager and front line staff for the Hall of Fame, IMAX, Challenge Hole and Gift Shop.- Manage Group Sales and Events staff, budgets and revenue/attendance goals.- Manage Curator and Museum Operations department. - Manage Volunteer Coordinators and Volunteer program. - Assisted with 2022 Induction Ceremony. - Handle contract renewals for Hall of Fame, IMAX, Tour Operators, Events contracts. - Handle Labor budgets and hours worked for all FT and PT Guest Services staff and Volunteer Coordinators. - Handle all Hall of Fame SOPs, budgets, revenue/attendance goals and membership sales. - Handle all Retail budgets, COGS, inventory and ordering to coincide with business needs. - Handle all IMAX SOPs, budgets, revenue/attendance goals, membership sales, contracts, schedules, term sheets and marketing/social media.- Resolve all problems with Blackbaud/Altru POS system. - Continue to provide world class customer service for all guests.
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Senior Manager, Guest ServicesWorld Golf Hall Of Fame & Museum Apr 2020 - Jul 2021Saint Augustine, Florida, United States- Hire and manage staff of 20 employees. - Manage Group Sales and Events staff, budgets and revenue/attendance goals. Organize weekly and day-to-day scheduling for Hall of Fame, IMAX and booked groups/events. - Handle Labor budgets and hours worked for all FT and PT Guest Services and Volunteer Coordinators. - Handle all Hall of Fame SOPs, budgets, revenue/attendance goals and membership sales. - Handle all Retail budgets, inventory and ordering to coincide with business needs. - Handle all IMAX SOPs, budgets, revenue/attendance goals, membership sales, contracts, schedules, term sheets and marketing/social media.- Resolve all problems with Blackbaud/Altru POS system. - Consistently provide world class customer service to all guests.
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Guest Services ManagerWorld Golf Hall Of Fame & Museum Jan 2017 - Apr 2020Saint Augustine, Fl, United States- Hire, manage, schedule and train a staff of 30 employees. - Calculate and adhere to all budgeted attendance and revenue numbers for the Guest Services department, including Hall of Fame and IMAX Theater. Work closely with Director of Operations to meet/exceed goals. - Handle all Retail ordering, inventory, sales and Cost of Goods sold. Manage Concessions inventory, ordering, sales and Cost of Goods sold. - Handle all aspects of the IMAX Theater including contracts, term sheets, marketing efforts, and show schedules according to Domestic Film slate. - Calculate and adjust labor hours to coincide with business needs and budget. - Assist in monthly PGA TOUR new hire tours. - Consistently provide first class customer service for all guests that visit the Hall of Fame and IMAX Theater.
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Guest Services Manager On DutyWorld Golf Hall Of Fame & Museum Aug 2016 - Jan 2017Saint Augustine, FlResponsible for daily operations in the Box Office and IMAX Theater. Accountable for opening and closing procedures for the Box Office. Successfully handle daily duties of managerial role. Created multiple standard operating procedures to help Guest Services Associates carry out routine operations in the department. Saint Johns County Tourism Employee of the Year Finalist, 2016
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Guest Services AssociateWorld Golf Hall Of Fame & Museum Feb 2015 - Aug 2016Saint Augustine, FlAble to open and close the entire operation; can work a variety of areas including gift shop, reception desk, cafe, IMAX Theater, outside golf-related activities, opening and closing the box office (including breaking down cash drawers and preparing deposits), working events and checking in groups.
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ServerLegal C Bar Jun 2014 - Jan 2015Ensured guests had a positive experience through providing excellent restaurant service. Participated in an 18-hour beverage course provided by the company. Passed the course with distinction in November 2014 for superior knowledge of wine, spirits and beer.
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Production Assistant95.9 Watd Fm Mar 2014 - Jan 2015Executive Producer of Veterans' Voice Radio, a hour-long talk show for active members of the military and veterans with topics ranging from Education/GI Bill to Employment and anything/everything in between. The show airs on Thursday nights from 7:00 - 8:00 PM on 95.9 WATD. You can listen live at 959watd.com/streaming. Assisted the Production Director with multiple projects, social media work, updated the website (959watd.com/veteransvoice), wrote and edited live copy, edited and produced weekly promos, edited and produced spots, interviewed local veterans and edited and produced their stories, amongst other tasks. Gained proficiency in Adobe Audition, Cool Edit Pro and Audacity. -
Server/BartenderMamma Mia'S Mar 2014 - Aug 2014
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Bartender/Bar Lead/SupervisorJoes American Bar And Grill May 2011 - Oct 2013ServSafe Certified. Ended the position working as a bartender, bar lead, and restaurant supervisor. Responsibilities included weekly liquor inventory and ordering, managing the cost of sales and training and development of all new bartenders. Acted as a Manager on Duty ensuring the smooth operation of the restaurant.
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InternHealthy Living Magazine Apr 2011 - Oct 2011Marshfield MaResponsibilities included writing stories assigned, handing them in in a timely manner, and including a multimedia portion of either photographs or a video. Helped create story ideas for upcoming issues.
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ReceptionistOasis Day Spa May 2009 - May 2011Weymouth MaAnswered phones and booked appointments/packages for clients in a busy day spa. Greeted guests in a polite and energetic manner. Assisted in maintaining the cleanliness of the spa/lunch area.
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Radio Show Intern/HostMassasoit Community College 2008 - 2010Brockton, MaMy responsibilities included broadcasting a weekly-aired Radio Show. The broadcast varied from news to sports, etc. I gained experience in Audacity and with being a radio show host. In 2010, I received the Alan Chapman Award from Massasoit Community College for this show. -
ManagerScalliwags Sep 2006 - May 2009Worked in a child care facility overseeing a staff of approximately 10-15 employees. Duties and responsibilities ranged from hosting birthday parties to managing the kitchen, front desk and play area. Consistently resolved problems as they arose with both children and their parents/guardians.
Jessica Munroe Skills
Jessica Munroe Education Details
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Print & Multimedia Journalism -
Liberal Arts And Sciences, General Studies And Humanities
Frequently Asked Questions about Jessica Munroe
What company does Jessica Munroe work for?
Jessica Munroe works for World Golf Hall Of Fame
What is Jessica Munroe's role at the current company?
Jessica Munroe's current role is Senior Director, Guest Services Operations at World Golf Hall of Fame.
What is Jessica Munroe's email address?
Jessica Munroe's email address is jm****@****ion.org
What schools did Jessica Munroe attend?
Jessica Munroe attended Emerson College, Massasoit Community College.
What skills is Jessica Munroe known for?
Jessica Munroe has skills like Social Media, Facebook, Social Networking, Video, Multimedia, Bartending, Journalism, Video Editing, Broadcast, Management, Telephone Skills, Dependable Team Player.
Who are Jessica Munroe's colleagues?
Jessica Munroe's colleagues are Eric Khosa, Lynn Murnan, Alex Hall, Vince Mitchell, Tara Youngclaus, Ezra Zuckerman, Jack Fattes.
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Jessica Munroe
United States2state.mn.us, supplet.com1 (877) 2XXXXXXX
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1libertymutual.com -
1hptc.org -
2gmail.com, supplet.com2 +161746XXXXX
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