A driver of creativity and innovation, mitigating compliance and regulatory risk, and challenging the status quo to elevate team member growth and development and process improvements.Passionate focus on human capital and people analytics within an organization with a natural ability to quickly learn new processes, identify gaps and broken windows, and solutioning. Leveling-up team members through designing, developing, and facilitating “human skills” training programs.Created a training program designed to enhance team member Power Skills focusing on adult learning theories, behavior change, learner engagement, effective facilitation techniques, developing a positive mindset surrounding feedback, and emotional intelligence.A mindset to balance process improvements that benefit the needs of our clients while maintaining company integrity.I create a team environment that is energetic and action-oriented while thriving in situations requiring individual attention. Organizational Training - Material Development, Designing and Facilitation, Research and Development, Excellent Interpersonal and Written Communication Skills, Problem Solver, and Detail-Oriented.Passion is what drive me to be successful.A Spartan through and through Go Green💚Go White🤍
-
Marketing Compliance AnalystRocketDetroit, Mi, Us -
Special Project ManagerRocket Mortgage Dec 2020 - PresentDetroit, Michigan, United StatesCoordinate and assist in the execution of a wide range of projects for the Rocket Mortgage Licensing team ranging from people projects - team structure, succession planning, soft skills training, written material development, internal instructional designing, developing and maintaining internal SharePoint websites - internal licensing process efficiencies, and bridging communication gaps with external business partners. Created job descriptions, skill matrices, and succession planning for internal teams.Partners with company Human Resource teams when executing on people projects/people analytics and acts as a liaison with business/technology project owner partners when solving for gaps in processes to improve efficiencies and reducing costs pertaining to licensing.Directly reporting to the Rocket Mortgage Licensing Vice President. -
Compliance SpecialistRocket Mortgage Jun 2018 - Dec 2020Greater Detroit AreaObjectively seek out risk within Servicing, support in building solutions, and maintain oversight by securing effective controls to prevent future risk. • Create, maintain and conduct monthly, quarterly and yearly manual and Key Risk Indicator (KRI) audits to ensure Quicken Loans remains in compliance with investor and regulatory guidelines.• This is done through the creation of target data points in all systems of record, researching rules and regulations, documenting this information in test plans and remaining in communication with business leaders.• Compliance monitoring for foreclosure and default claims processes
-
Training And Development SpecialistQuicken Loans Mar 2015 - Jun 2018Greater Detroit AreaCreated the first foundation program trainings for Quicken Loans’ Servicing. Researched the business processes by shadowing team members and held meetings with the upper-business leaders to provide them with any gaps identified in their processes. Developed, built and facilitated training programs for the Vendor and Closing teams. It was my responsibility to create training manuals, supplemental job aids, conduct and facilitate training classes, provide feedback, manage testing and provide one on one floor support for new and current team members. Once the programs were solid, it was my responsibility to continue working the processes trained to ensure I stayed up to date with any changes to the processes and able to update information as needed. I was also responsible for cross-training any impacted teams on new or updated processes that includes, but not limited to, client-facing team members.Earned certification in the Quicken Loans’ Servicing Train the Trainer program. -
Client SolutionsQuicken Loans Apr 2014 - Mar 2015Greater Detroit AreaAs a Closing Associate; I was responsible for assisting clients experiencing hardships that have fallen into default. Our main goal was to provide the best loss mitigation option for our clients, preferably to keep them in their homes. I processed modification documents, which is a retention option that adjusts the terms of the client’s loan so they can remain in their home. Responsibilities: drafting and reviewing modification document verbiage, communicating new loan term information to the client-facing teams to communicate accurate information our clients, coordinate closings with the partner title company, ensure documents were executed correctly and all new modification information was accurate in our system of record.Within a couple months I became the short-sale closer where I was the only team member who reviewed the closing documents for short sales to ensure accuracy as well as coordinate the execution of the documents with the closing agents. It was my responsibility to ensure both parties provided copies of their executed documents to Quicken Loans and that they were accurate before signing off on the wired funds for the net proceeds.
-
Sr. Vendor AnalystQuicken Loans Jul 2013 - Apr 2014Greater Detroit AreaHired into Quicken Loans as a Sr. Vendor Analyst, after eight months through the temp agency previously through Aerotek as a Vendor Analyst, I continued to be a go-to team member for leadership very early on. My initial responsibilities were to process subordination requests on the Origination side of the business. Through excelling in the required responsibilities, I was later tasked to take part in multiple projects where I began processing more challenging requests from lenders whom were known to have more difficult requirements to approve a subordination request. A client is not able to complete a refinance without an approved subordination request, which drove me to provide top-quality documents, provide effective communication with other lenders and continue to provide results of successful approvals with my effective execution and the relationships developed with contacts at other mortgage companies (IE. Green Tree, Bank of America, Seterus, etc.). Every Client, Every Time. No Exceptions, No Excuses.
-
Vendor AnalystAerotek Nov 2012 - Jul 2013Greater Detroit AreaVendor Analyst for Quicken Loans, Inc. through Aerotek temp agency. -
Legal AssistantLaw Firm Of Harrison Munson, Pc And Associates Oct 2012 - Nov 2012Greater Detroit Area-Overseeing all clerical tasks that are necessary for keeping a law firm running efficiently.-Prepare documents including legal briefs, spreadsheets, court subpoenas, etc. -Organize and maintain all legal files-Aide in case research-Schedule client appointments-Answer phone calls and emails
-
Administrative AssistantFarmers Insurance Aug 2012 - Oct 2012Greater Detroit AreaAs a Personal Lines Specialist for District 25 Manager Dennis Chow, I was responsible for:-Answering district phone line if available-Assisting Reserve, Career and Full time agents with Personal Lines policy quoting on a first come first serve basis, with emphasis on Reserve Agent assistance-Answering questions regarding all Personal Lines aspects that may arise from agents or district manager-Assisting with District Training with regard to Personal Lines Insurance and Marketing Systems-Preparing Personal Lines Insurance proposals with Agents (teaching them how to prepare themselves for the future). Focusing on the Consultative Sales Approach. -
RecruiterFarmers Insurance Aug 2012 - Oct 2012Troy, Mi*Responsible for finding candidates via Monster, Michigan Talent Bank, referals, face-to-face, etc to fill sales agent positions*Daily cold calling to discuss available positions that are available*Responsible for reviewing resumes*Responsible for screening prospective candidates prior to face-to-face interview with HR
-
ServerChili'S Oct 2010 - Jul 2012-Develops relationships with all guests-Provides the highest level of service with enthusiasm-Communicates effectively with guests-Ability to work in a fast paced environment-Ability to solve any guest problems and resolve them effectively
Jessica Munson Education Details
Frequently Asked Questions about Jessica Munson
What company does Jessica Munson work for?
Jessica Munson works for Rocket
What is Jessica Munson's role at the current company?
Jessica Munson's current role is Marketing Compliance Analyst.
What schools did Jessica Munson attend?
Jessica Munson attended Central Michigan University, Michigan State University.
Not the Jessica Munson you were looking for?
-
3lakelandcaredistrict.org, kendallhunt.com, dbq.edu3 +156358XXXXX
-
-
3wsu.edu, uidaho.edu, wsu.edu2 +150933XXXXX
-
Jessica Munson
Olean, Ny
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial