Jessica Nolley Email & Phone Number

Interact with key decision makers/stakeholders, delivering consultative solutions for tactical/operational services on behalf of Kelly's Outsourcing and Consulting Group (KellyOCG). Leverage staffing, procurement, and supplier management expertise to bring customers an end-to-end centralized workforce management program. Analyze performance goals and service level agreements to ensure we are meeting and surpassing expectations and goals. Ensure accurate billing and reconciliation processes are maintained and escalate when necessary. Utilize analytics to drive consultative solutions and program improvements. Ensure the successful hiring, orientation and training of staff members. Performance management and development of staff members. Identify staff development opportunities including training. Adhere and comply with HR/employment practices including but not limited to hiring practices, Equal Employment Opportunity Commission, Americans with Disabilities Act, and Affirmative Action guidelines. Partner with and support other operational areas to complete projects that improve the overall business practice. Identify additional business opportunities to be added to current operations.

Troy, Mi

Leadership of team responsible for the overall support of customer's contingent workforce, acting as an extension of their human resources department through the development of strong working relationships with customers and temporary employees. Provided best-in-class service with key functions including on and off-boarding, conducting reviews, overall performance management, benefit explanations, coaching, counseling, terminations, co-employment, investigations, exit interviews, etc. Partnered with internal teams such as Recruiting, Operations, and Shared Services to ensure execution of service delivery objectives. Worked with hiring managers to understand staffing needs, facilitate the process to acquire contract staff, and ensure orders are filled timely and with competent/qualified employees. Possessed thorough knowledge of customer processes, policies, and procedures, understanding their objectives and strategy. Strategic and innovative in recommending solutions while taking a consultative approach. Accountable for meeting and exceeding the overall level of service delivery for customer and employees.

Troy, Mi

Complete management of Kelly Merchandising Resources (KMR) operations team consisting of account services and implementation. Provided guidance, support and direction to staff with the goal of creating and building profitable business. Developed and delivered plans to support department business objectives. Staff development through ongoing coaching and aiding in business as well as professional growth. Supported quality initiatives affecting the activities of the operations team to ensure continuous improvement of internal and external deliverables. Effective development of relationships with field and corporate stakeholders, utilizing resources to reduce rework and offer streamlined operational strategies. Made positive contributions to customer and field satisfaction.

Troy, Mi

Managed a team responsible for up to 200+ contract employees at one time, working up to 7,000 combined hours per week. Offered leadership and expertise in regards to candidate recruitment, employee retention, customer service and relationship building with all parties. Trained new in-house employees in branch standards, customer-specific practices, general company policies and procedures. Was accountable for all aspects of branch operational performance as well as growth of account through consultative selling practices.

Rochester Hills, Sterling Heights, And Troy, Mi

Solely and efficiently managed an operation with up to 120 contract employees at one time, working up to 3,800 combined hours per week. Implemented daily on-site representation of Kelly Services to the customer. Successfully identified talent through full-cycle recruitment process. Actively retained talent through conduction of orientations and facilitation of on-boarding, training, and other continuous learning opportunities in order to foster employee growth and development. Promptly completed payroll, reporting, forecasting, and other daily administrative duties per company standards and customer request. Responsible for branch’s business goals through account growth and retention, service delivery, recruiting and retention, and administration/finance. Continually strove to improve operational performance through management of profit and loss statement, worker’s compensation, unemployment and quality metrics. Utilized diplomacy skills when interacting with individuals at all levels of the organization.

Troy, Mi

Provided superior customer service to various clients based on their specific employment requests and needs. Sourced and recruited viable candidates through a process of sourcing, screening, testing, hiring and placing. Managed employee on-boarding process including completion of necessary hiring paperwork, administering drug and background screens as well as orientations. Performed administrative, receptionist, data entry and various other office duties on a daily basis in addition to my human resources responsibilities.

Troy, Mi

Audited I-9s according to federal hiring standards and company policy. Handled sensitive and confidential documents with care. Scrutinized forms with an exemplary attention to detail. Communicated with branches across the nation, assisting with correcting errors on the documents and in the computer system in order to ensure compliance.

Troy, Mi

Taught a Professional Procedures and Portfolio class, preparing students for the job application and interview process. Through years of experience in the staffing industry, demonstrated competency and expertise in the classroom. Engaged in student-centered learning methods, hands-on and group activities, always striving for lessons to be both interesting and relevant to all participants.

Mba, Human Resources Management

Ba, Interdisciplinary Studies In Social Science

Activities and Societies: I attended a study abroad program during the summer of 2005 at La Universidad San Francisco de Quito in Quito.