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@runrun.it
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Jessica Novaes is listed as Senior Customer Experience | Onboarding Consultant | SaaS Implementation | Customer Success | Product Specialist | Client Activation and Retention at Runrun.it, a company with 45 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at runrun.it and a matched LinkedIn profile for Jessica Novaes.
Jessica Novaes previously worked as Customer Experience Specialist at Runrun.It and Customer Experience Analyst at Runrun.It. Jessica Novaes holds Bacharelado Em Publicidade E Propaganda, Comunicação Social - Publicidade E Propaganda from Universidade Anhembi Morumbi.
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AeroLeads found 1 current-domain work email signal for Jessica Novaes. Compare company email patterns before reaching out.
With over 8 years of experience in customer services and delight, with 5 years dedicated exclusively to SaaS implementation for Enterprise and Key Accounts, delivering proven quality results and activation. I specialize in understanding clients' needs, providing tailored strategic solutions, optimizing processes, and maximizing operational efficiency. I excel in managing complex projects from the initial phase to successful implementation, ensuring client satisfaction, and achieving business goals.
Listed skills include Advertising, Microsoft Excel, Microsoft Powerpoint, Microsoft Office, and 3 others.
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A career timeline built from the work history available for this profile.
São Paulo, Brasil
Product consultant and specialist, responsible for Key Account Management for all enterprise and key clients, conducting Onboarding, Re-onboarding, training, and personalized consulting, focusing on each client's business and portfolio retention.Key responsibilities: - Product consultant and specialist, responsible for Key Account Management for all.
São Paulo, São Paulo
Key responsibilities:- Customer experience consultant- Base retention- Onboarding, re-onboarding, training, and customer query meetings- Post-implementation support- Process structuring and improvement development in Onboarding- Analyses and actions focused on activation, engagement, and customer retention- Renewals, upsell, cross-sell, and churn reversal.
Key responsibilities:- Managing client requests and traffic- Managing all agency clients- Coordinating projects and activities- Managing schedules for each team member in copywriting, creation, development, and media- Transparent communication between internal teams and clients- Building solid relationships
São Paulo E Região, Brasil
Key responsibilities: - Management of control spreadsheets and project schedules- Formulation of briefings- Communication of briefings to responsible parties- Daily follow-ups- Requesting materials for the communication and creation department (Datasul)- Entry of invoices in the Datasul system
São Paulo, Brasil
I used to manage major accounts such as Kopenhagen, Chocolates Brasil Cacau, Petplan, Simplic and M. Dias, among other brands.Handled all aspects of client service, project organization, and demand traffic within the agency.Key Activities:- Planning meetings- Formulation of briefings- Creation of tasks for the copywriting, creative, media, and development.
São Paulo, Brasil
Responsible for updating clients' status spreadsheets, collecting briefings, and acting as a liaison between the agency and clients.Key Activities:- Formulate briefings and distribute tasks to the creative, content, media, and development teams- Weekly planning and alignment of activities- Monitoring the execution and delivery of contracted services
São Paulo, Brasil
Key Activities:- Greet visitors and clients- Answer and direct phone calls- Manage appointments- Handled correspondence- Information and assistance- Basic administrative tasks- Support to other departments
São Paulo, Brasil
Key Activities:- Greet visitors and clients- Answer and direct phone calls- Manage appointments- Handled correspondence- Information and assistance- Basic administrative tasks- Support to other departments
Other employees you can reach at runrun.it. View company contacts for 45 employees →
Alfredo Henrique Alves De Castro
Colleague at Runrun.ItApodi, Rio Grande Do Norte, Brazil, Brazil
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TA
Tauan Almeida
Colleague at Runrun.ItPetrolina, Pernambuco, Brazil, Brazil
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MA
Moises Assis Leite
Colleague at Runrun.ItIlhéus, Bahia, Brazil, Brazil
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Evelyn Camargo
Colleague at Runrun.ItJoinville, Santa Catarina, Brazil, Brazil
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Byatriz Fragoso
Colleague at Runrun.ItCampina Grande, Paraíba, Brazil, Brazil
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MH
Melissa Henrique
Colleague at Runrun.ItSão Paulo, São Paulo, Brazil, Brazil
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Letícia Lopez
Colleague at Runrun.ItRibeirão Preto, São Paulo, Brazil, Brazil
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AD
Ariane Dourado
Colleague at Runrun.ItSão Paulo, Brazil, Brazil
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GC
Giovana Cabral
Colleague at Runrun.ItSão Paulo, São Paulo, Brazil, Brazil
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RG
Rafael Gimenez Dotta
Colleague at Runrun.ItSão Paulo, São Paulo, Brazil, Brazil
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Quick answers generated from the profile data available on this page.
Jessica Novaes works for Runrun.it.
Jessica Novaes is listed as Senior Customer Experience | Onboarding Consultant | SaaS Implementation | Customer Success | Product Specialist | Client Activation and Retention at Runrun.it.
AeroLeads has found 1 work email signal at @runrun.it for Jessica Novaes at Runrun.it.
Jessica Novaes is based in São Paulo, São Paulo, Brazil while working with Runrun.it.
Jessica Novaes has worked for Runrun.It, Yo Agência, Contém1G Magic, Citrus7 Agência Digital, and Torrent Pharmaceuticals Ltd.
Jessica Novaes's colleagues at Runrun.it include Alfredo Henrique Alves De Castro, Tauan Almeida, Moises Assis Leite, Evelyn Camargo, and Byatriz Fragoso.
You can use AeroLeads to view verified contact signals for Jessica Novaes at Runrun.it, including work email, phone, and LinkedIn data when available.
Jessica Novaes holds Bacharelado Em Publicidade E Propaganda, Comunicação Social - Publicidade E Propaganda from Universidade Anhembi Morumbi.
Jessica Novaes is listed with skills including Advertising, Microsoft Excel, Microsoft Powerpoint, Microsoft Office, Marketing, Atendimento Ao Cliente, and Controle De Cronograma.
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