Supervises and performs personnel activities and functions, including personnel action requests; source documents; unit, field, and master personnel records; and Command Support Staff (CSS) tasks. Interviews and classifies airmen and officers. Advises on career progression. Updates military personnel data system (PDS) records. Manages Air Force retention programs, assists military personnel in making career decisions, and advises on benefit programs. Ensures compliance with personnel policies, directives, and procedures.• Experience performing and supervising one or more of the functions associated with preparing and maintain Personnel Data System (PDS) and manual records, personnel classification or usage, quality force management, auditing personnel records and reports, and career progression counseling.• Officer and airman classification systems and procedures.• Preparing and maintaining personnel records.• Assignment, promotion, testing, customer service, quality force, personnel readiness, Personnel Support for Contingency Operations (PERSCO) and deployment and mobilization procedures.• Interviewing and counseling techniques.• Policies and procedures relating to administrative communications, correspondence, messages, and general office management. Overall organizational structure and its interrelationship with the mission.• Terminology and procedures employed within functional areas assigned. Policies, programs, and procedures of agencies administering and providing benefits to military personnel, retirees, and family members.• Personnel Data System (PDS) capabilities and applications; occupational survey procedures. Benefits programs and principles, policies, and concepts of personnel management.• Awards: Received the Air Force Achievement Medal

Promoted Position Title 2003-2005Starting Position Title 2000-2003Maintain record of patient’s care by collecting, evaluating, and filing documentation and transcripts of patient’s condition, health diagnosis, doctor’s notes and treatment plan. • Maintains medical records operations by following policies and procedures and reporting needed changes.• Initiates medical records by searching master patient index; identifying existing records or need to assign a new number; interacting with areas and physicians’ offices for information verification; processing or creating the record folder.• Ensures medical record availability by routing records to admissions and physicians, and other authorized hospital staff; maintain chart location systems.• Completes medical record by reviewing information notifying health care providers of record deficiencies; tracking outstanding records; notifying medical director or physicians in jeopardy of losing admitting privileges.• Resolves medical record discrepancies by collecting and analyzing information.• Maintains historical reference by abstracting and coding clinical data, diseases, operations, procedures and therapies, using standard classification systems; filing documents.• Maintains patient confidence and protects hospital operations by keeping information confidential; following release-of-information protocols.• Maintains the stability and reputation of the hospital by complying with legal requirements.• Keeps equipment operational by following manufacturer’s instructions and established procedures.• Conserves resources by using equipment and supplies as needed to accomplish job results.• Contributes to ream effort by accomplishing related results as needed.

Greeted visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, maintained calendars for appointments, sort mail, make copies, and plan travel arrangements. • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately• Answering screening and forwarding incoming phone calls• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)• Provide basic and accurate information in-person and via phone/email• Receive, sort and distribute daily mail/deliveries• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)• Prepare maintenance requests• Update calendars and schedule maintenance• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

In charge of monitoring payment processing, utilized the cash machine and scanned goods to ensure the price was correct. Helped people with the checkout procedure in the store. Also tallied money at the end of each shift and kept track of revenues, transactions, and expenditures. Rang up business, packed items, conducted price checks, offered discounts, accepted payments, delivered apt money, counted funds in cash drawers, made sales recommendations, cross-sold products, and introduced a new one. Managed customer complaints, provided appropriate information, neatly bag things, kept neat and orderly checkout spaces, maintained transactions, handled returns and inspected for damages, packed and wrapped products, and responded to customers in a friendly manner to ensure satisfaction. • Welcome and address customers in a professional manner.• Manage a high volume of customers in a courteous and friendly way.• Inform customers about available products, ongoing sales, discounts and promotions.• Give product suggestions to customers when needed.• Assist customers in product selections based on their needs.• Perform cash or credit card transactions for customer purchases.• Handle cash register and manage cash receivable and payables.• Arrange the product display areas in a visually appealing manner.• Assist in keeping the store and stock area clean and orderly.• Collaborate with sales team to offer quality customer services.• Execute operational and sale techniques while extending outstanding services to customers.

Responsible for assisting with the planning of recreational activities preparting all the resources, guiding the participants, maintaining the activity equipment, facilitating the program, and reiterating the guidelines for the safe execution of the activity.• Scheduling venues for events• Organizing and tracking equipment• Taking attendance of participants at games and activities• Ensuring everyone follows the rules and safety procedures established by the organization• Assisting participants with special needs• Maintaining recreational facilities and equipment• Helping the recreation staff run activities, games, and sports• Completing paperwork and taking phone calls, among other administrative chores• Greet and register guests for reservations, answer customer's questions, and provide information on procedures or policies.• Make reservations relate to all department facilities.• Maintain upkeep of facility and equipment