Jessica Ormsby Email and Phone Number
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Highly experienced with proven success in client solutions management, logistics management, and associate relations. Superior communication skills, results focused and customer service driven. Experienced across a broad range of human resource functions on-boarding, training, and process improvement. Passionate about relationship building while providing end to end solutions, for internal and external clients.
Magnolia Plumbing, Heating & Cooling
View- Website:
- magnoliaplumbing.com
- Employees:
- 99
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Human Resources Generalist And RecruiterMagnolia Plumbing, Heating & CoolingWashington, Dc, Us
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Human Resources Generalist/RecruiterMagnolia Plumbing, Heating & Cooling Aug 2016 - PresentWashington, Dc, Us
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Area ManagerXpo Logistics, Inc. Jan 2013 - Aug 2016Greenwich, Ct, UsCoordinated on-boarding, training and performance management of 3rd party vendor, performing quality assurance inspections to maintain positive client relationships. Provided customer service, and managed operational functions in support of contract appliance installation technicians. • Assessed client needs and served as a market resource for problem solving, technical support and management of XPO products/services• Transformed low performing market by recruiting, hiring and negotiating contracts with 3rd party contractors • Built and strengthened positive working relationships with customers, clients, independent contractors and vendors• Hosted trainings/meetings for clients and customers on company benefits and service offerings• Managed ongoing communication to contractors, clients and leadership surrounding productivity, customer satisfaction, and performance trends by analyzing and compiling specialized reports • Focused on the retention of qualified installers to maintain client service level agreements• Effectively conducted operational services of onboarding new contractors and terminating contractors in accordance with company policy and procedures• Increased market share by building strong relationships with clients, technicians and customers• Performed quality assurance inspections to verify client and compliance expectations are being met • Successfully developed and achieved market business plan and improved NPS KPI from low 30's to 60's on a goal of 55 -
Logistics Supervisor-Customer ServiceBest Buy May 2007 - Jan 2013Richfield, Minnesota, UsResponded to and met the needs of both external and internal customers through overall supervision, development and consultant services regarding personnel actions for a small group of customer service representatives; whose primary responsibility was customer service and inventory control.• Served as building functional HR manager on behalf of the district Human Resources Manager, supplying Technical HR support• Improved from a 63% call volume answer rate to a 93% through performance management and analyzing call data• Developed process improvements to increase customer service productivity while reducing overhead by 10%• Evaluated employee and team performance through timely reviews, time management, constant feedback, and coaching/counseling• Revamped CSR work environment to create a positive employee experience through recognition, continuous training, development of challenging daily goals, and group exercises with team members• Supported building retention through interviewing, job offering, entering of personnel actions, benefits and leave using a human resources automated system• Led new employee onboarding to ensure successful team members and assisted with new hire paperwork• Inventory management and integrity of over $10 million dollars, using and training team members on an automated property tracking system -
Hiring And Training CoordinatorBest Buy Aug 2003 - May 2007Richfield, Minnesota, UsReported directly to the Sr. Manager, provided a full range of HR and administrative duties. Directly responsible for job posting, interviewing, hiring and ongoing training for over 160+ team members.• Liaison between building employees and corporate HR for all employee relations issues• Oversaw talent selection process using automated human resource systems and hiring management system; Kronos and Oracle• Responsible for full cycle recruiting process-Pre-screened, conducted phone, and on-site interviews, completed reference, drug/criminal background checks, and processed final job offers for candidates• Assisted with the transformation of the on-boarding process to align with Sr. Management needs, and improve the employee experience and company guidelines• Marketed successful career fairs through advertisement and partnering with local businesses, schools and technology programs to attract qualified applicants that mirrored the diversity of the local community• Revamped confidential employee filing system to be in accordance with state and company regulations• Assisted in the facilitation and organization of monthly and quarterly store-wide trainings designed to enhance customer and employee experience• Developed store diversity/affirmative action plan and continued support through coordination of various community based activities
Jessica Ormsby Skills
Jessica Ormsby Education Details
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University Of MarylandOrganizational Communication
Frequently Asked Questions about Jessica Ormsby
What company does Jessica Ormsby work for?
Jessica Ormsby works for Magnolia Plumbing, Heating & Cooling
What is Jessica Ormsby's role at the current company?
Jessica Ormsby's current role is Human Resources Generalist and Recruiter.
What is Jessica Ormsby's email address?
Jessica Ormsby's email address is je****@****xpo.com
What is Jessica Ormsby's direct phone number?
Jessica Ormsby's direct phone number is +20300*****
What schools did Jessica Ormsby attend?
Jessica Ormsby attended University Of Maryland.
What skills is Jessica Ormsby known for?
Jessica Ormsby has skills like Management, Leadership, Microsoft Office, Employee Training, Customer Service, Human Resources, Onboarding, Recruiting, Conflict Resolution, Logistics Management, Client Relations, Employee Relations.
Who are Jessica Ormsby's colleagues?
Jessica Ormsby's colleagues are Geovanni Maheda, Matthew Cobb, Samuel Musser Jr, Malik Matthews, Matthew Magnolia, Katie Walsh, Tyree Courtney.
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