• Promoted to Platinum Premier Service Manager to ensure client satisfaction by establishing and managing successful working relationships across a portfolio of national and international clients generating over $250,000 in monthly revenue.• Served as liaison between the client and all internal departments to coordinate and manage projects to completion while ensuring accuracy and timeliness according to client needs.• Implemented unique strategies, dependent on client and situation, to foster client relationships and reduce company expenditures.

• Comfortable managing and resolving client issues with a focus on exceeding client expectations.• White -glove handling service calls to determine obstacles and implement improved processes.• Evaluate monthly and quarterly reports for accuracy, service and performance.• Successfully manage client Rollouts.• Initiate database integrity clean-up projects.• Collaborate with internal departments to complete projects and resolve issues effectively and efficiently.• Plan and lead client meetings and provide comprehensive recaps.

• Responsible for managing large-scale national and international equipment installations, creating timelines and managing above client expectations.• Track and communicate progress of all client deployments from initiation to completion.• Coordinate internal departments to work collaboratively to complete projects successfully.• Create and deploy internal operational processes, i.e. International Rollout Process• Responsible for contacting and coordinating technicians for both small and large scale equipment installations.

• Responsible for contacting and coordinating self-installs for local clients, following-up and tracking progress from start to completion.• Coordinate the creation of new accounts and process internal and client requests working with sales representatives and other internal departments.• Lead and facilitate internal operational projects.

• Handle customer concerns via email, phone, and face-to-face on a daily basis with a focus on exceeding expectations.• Achieved 100% perfect customer service surveys for the entire 2009-2010 calendar years.• Create and sustain positive client relationships through outstanding communication, follow-up, and problem resolution.• Oversee and support an account base of over two hundred households and small business owners.• Respond to inbound customer inquires as well as prospect clients through outbound calling on a daily basis.• Exceed client expectations by identifying and proactively recommending beneficial financial products and services, including new accounts and loans for both consumers and small businesses.• Consistently led our district in sales performance.

• Customer service surveys consistently in top 90% of Regional Banking performance.• Manage the teller services function to ensure friendly and efficient transaction processing to foster customer loyalty and trust.• Manage, coach, and develop 13 direct reports to build customer relationships, exceed expectations, and deliver an outstanding experience.• Increase efficiency of cash resources by 20%. • Efficient scheduling of store staff to meet customer traffic demands.• Develop and facilitate monthly team meetings. • Maintain controls and processes to comply with governmental regulations.

• Problem resolution with customer retention and sales targets in mind.• Utilization of customer service and sales skills to profile and cross-sell.• Work directly with separate departments to solicit new accounts and various other products from customers.