• The primary purpose of this position, also known as Fulfillment Associate is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.• Assist with the processing of orders from initial review to invoicing.　 This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules.• Effectively communicate with internal customers (i'e Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams.• Provide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customer upon request.

• Handle inquiries and transactions on banking and credit card products• Promote and cross-sell banking products as appropriate• Deliver superior customer service to ensure a superior Citibanking experience to ourcustomers