Jessica Patel Email and Phone Number

TA for second-year undergraduate course, Software tools and Systems Programming, comprising of C and shell scripting.

• Worked on the VuGen Scripts, HP BAC 8.06, HP BSM HP Load Runner, IBM Tivoli, DB2, Citrix XenApp/XenDesktop, Heliview and Service Now for the client ABN AMRO, Netherlands.• Focused on scripting and running tests on applications to analyze it under load and maintaining system health• Worked towards identifying the root cause of the technical issues leading to the problem ticket generation (analysis of the tickets)• Gratifying client-side issues in the form of incidents, problems and tasks, resolving them with technical expertise and expediting correction or adjustment and following up to ensure resolution.• Provides diagnosis, investigation and resolution for the issue, coordination with application and business owners and infrastructure support.• Migrated various app’s SQL Server and application servers with successful testing and deployment cycles.• Documenting the major problems, coming up with innovative automated scripts to fasten the work• Lead the team in certain key responsibilities like Task Force.• Documenting the RCAs and project reports on weekly basis, held the responsibility of certain key activities throughout.