Jessica Penge Email and Phone Number

• Personalized lessons to meet the unique needs of struggling students• Clarified difficult concepts and developed strategies to help students successfully raise their grade

• Foster a positive team environment by encouraging my team, recognizing their successes and consistently motivating them to achieve more• Coach staff to build rapport with clients’, identify their needs and use product knowledge to match needs of the client with the appropriate product or service in order to successfully meet sales goals• Insure both my staff and myself are adhering to all bank policies, directives and procedures• Hire and train new staff while providing ongoing… Show more • Foster a positive team environment by encouraging my team, recognizing their successes and consistently motivating them to achieve more• Coach staff to build rapport with clients’, identify their needs and use product knowledge to match needs of the client with the appropriate product or service in order to successfully meet sales goals• Insure both my staff and myself are adhering to all bank policies, directives and procedures• Hire and train new staff while providing ongoing training/career development for existing staff• Accurately complete annual, semi-annual, quarterly and monthly audits in a timely fashion• Communicate regularly with team to share results, updated procedures and other relevant information Show less

• Process daily transactions accurately and in a timely fashion• Identify clients’ needs and use product knowledge to match needs of the client with the appropriate product or service• Successfully meet or exceed revenue goals• Ranked in the top 2% of the company• Ensure all measures are taken to keep the bank secure • Proactive at preventing loss by following bank procedures in addition to picking up on customer behaviors and utilizing additional resources • Adhere to… Show more • Process daily transactions accurately and in a timely fashion• Identify clients’ needs and use product knowledge to match needs of the client with the appropriate product or service• Successfully meet or exceed revenue goals• Ranked in the top 2% of the company• Ensure all measures are taken to keep the bank secure • Proactive at preventing loss by following bank procedures in addition to picking up on customer behaviors and utilizing additional resources • Adhere to all bank policies, directives and procedures• Foster a positive team environment by encouraging my colleagues and recognizing their successes • Assist in training new staff and continue training existing staff Show less

• Identified individual learning styles• Designed lessons to motivate a diverse group of learners • Created and implemented behavior plans to resolve conflict• Attended professional development including a five-day cooperative role-play training, staff, team, content and mentor meetings

• Worked collaboratively with supervisors and peers to provide excellent customer service while following bank policies.• Consistently led the branch in referrals• Demonstrated dedication to the success of the branch by stepping up as needed