Jessica Phillips Email and Phone Number

• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.• Maintained high standards throughout the screening, interview and assessment processes, securing optimal outcomes.• Managed client’s on a day-to-day basis, enabling smooth-running of training to tight deadlines.• Registered new candidates, developing a detailed, wide-ranging, accurate database to meet client recruitment needs.• Generated and updated complete and accurate employee files for Medbank healthcare with over 200 employees.• Ensured I adherence to the NHS regulations and framework for continued company compliance.• Booked and Interviewed over 20 candidates a week for maximum growth• Carried out day-day-day recruitment duties accurately and efficiently.• Worked closely with compliance to maintain optimum levels of communication for the effective and efficient completion of candidate files.• Monitored multiple databases to keep track of all company recruitment KPI's• Obtained documents, clearances, certificates and approvals from candidates and government checks.• Consistently managed client needs through the interview and recruitment process.• Kept up with the latest hiring trends and recommended enhancements that would challenge and refine recruitment and sourcing processes.

360 Recruitment position - I focus on Business Development, Resourcing and Delivery to key clients Sales and Marketing sector.Duties Included: • Finding clients through Business Development and fostering long term relationships • Identify, progress and convert sales leads as required • Achieve and exceed monthly billing targets • Proactively and consistently strive to identify and obtain new business opportunities • Manage and profitably develop client relationships • Establish and agree on terms and conditions of service • Monitor responses/applications received and make sure that candidate’s applications are processed efficiently • Shortlist and present suitably qualified applicants against defined job vacancies • Manage the recruitment and selection processes by effectively liaising with the client, candidate and line manager • Successfully place suitable candidates with clients • Ensure all necessary administration, payment and aftercare services are delivered • Understand and meet agreed KPIs (vacancies taken, calls made, interviews conducted) • Employ recruitment methods using tools and techniques to attract and find candidates • Sourcing suitable candidates and briefing them on the opportunities offered by the client • Conducting telephone and face to face interviews of candidates as required • Negotiating pay and salary rates between client and candidate • Networking to build and develop commercial opportunities • Identify opportunities to reduce costs and operate efficiently• Ensure all successful candidates are fully compliant with EU working regulations

My role within Supertouch is an internal Account manager which involves looking after key accounts within the west midland's region.• Demonstrating strong portfolio management skills, overseeing accounts valued at £1.7 million with direct responsibility for winning new business within an allocated territory• Providing recommendations on all products, recommending products with solutions best for each account• Manage desk of 400+ accounts with sales, margin and activity targets.• Use CRM tool to manage base coverage, growth opportunities and growing the accounts.• Increase sales by 10% each year, with new, lost and existing customers• Personal sales budget, with a margin of 67%• Introduce new product ranges to clients and cross-sell• Build and strengthen relationships with existing, new and lost customers• Increase customer awareness of services available

Supplying customers with cutting edge technology• FMCG Specialist - All products. • Insurance guru - Month on month achieving 162% to target Manage Key Accounts - Sony and• Samsung - 157% growth New business and contracts - Achieved 194% to target. • I hit all targets given to me whilst retaining managed business, exceptionally good at "demonstration" both verbally and written • Great convincing power.

Temp contract – Launching the new console and supervising the team• Game Digital plc is a British video game's retail company. • Supervising 6 staff with the launch of the new consoles. • Increase sales within the store Up-selling product to produce high revenues • Performance reviews and Disciplinary's • Whilst I was taken on as a temp over the Christmas period, this was a busy and challenging time, • I delivered fantastic customer service to all staff and customers, Also provided intense staff training and appraisals.

• Enjoyed my role as Assistant Sales Manager, Ensuring the growth of net profit sales within the given store.• Grew the store from strengths to strengths whilst ensuring each colleague was trained to a high standard.• Sales analysis feedback reporting Implementation of sales and product information updates Stock and mail-out error assistance Pre-orders and allocation for new releases games and hardware Synopsis and pack shots assistance Price, added value and incentive negotiation Coaching new starters.• Handled the day-to-day running of the store, ensuring high levels of productivity and staff progression.• Supported the manager in improving operations and resolving issues to deliver top-notch customer service.• Managed team of 13 employees, overseeing the hiring, training, and professional growth of employees.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Addressed customer issues to ensure a quick and successful resolution.

• The primary objective of the Sales Department is to hit sales and profit targets in-line with the corporate plan by further developing the supplier-customer relationship within existing customers assigned to the department sales associates by following a proven call process.• Grew my account base by 68% Generated new business - 71% Overall average growth year on year - 58% • Worked closely with publishers to maintain optimum levels of communication for the effective and efficient completion of sales.• Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.• Addressed problems proactively and knowledgeably to maintain and enhance client satisfaction.• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Developed a highly profitable pipeline based on multiple sales penetration techniques.• Communicated regularly with the territory, regional, and strategic managers for daily support and strategic planning for accounts.• Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.• Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.• Communicated with customers as soon as issues arose to immediately determine resolution before the problem escalated.• Boosted sales numbers with proactive account servicing and diligent relationship-building.• Boosted revenue by bringing in and cementing relationships with new clients, and optimising the servicing of existing customer accounts.• Maximised profit opportunities by effectively managing time and resources to meet sales objectives.• Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.