Jessica Phipps Email and Phone Number

Lead cross-functional teams across multiple projects.Ensure field staff meet the standards and expectations set forth by the bureau and survey sponsors.Responsible for data collection in a set geographic area.Ensure data quality standards are met throughout the collection and storage process.Maintain comprehensive knowledge of all surveys and operational procedures.Monitor staff performance that includes on the job observations, monitoring of various performance metrics, assist with training of employees, and assist with the recruitment of Field Representatives.Responsible for the review/approval of payroll and leave submissions for Field Representative staff.

Managed communication and logistics for high-value accounts, including a multi-billion dollar beverage company.Resolved client conflicts swiftly, maintaining key accounts and preventing potential losses.Fostered team unity to secure new business through strategic client engagement and consistent service.Managed critical transportation needs for key accounts, ensuring accuracy and timeliness in all tasks.Established strong relationships with top-level client contacts to align on future business strategies.Analyzed client feedback to develop strategies that improved service delivery and satisfaction.

Managed P&L for four Subway locations, ensuring financial stability and growthIncreased weekly sales by 30-50% through new training and customer service policiesRecruited, onboarded, and trained staff to meet managerial needs and budget constraintsEnsured compliance with company directives, regulatory standards, and health protocolsDeveloped operational procedures that were adopted company-wide, enhancing efficiencyRevamped recruitment processes, reducing turnover by fostering a robust company culture.Monitored financial transactions to ensure accuracy and transparency across locations.Analyzed market trends to align business strategies with consumer demands.Enhanced team morale and performance through targeted motivational programs.Oversaw employee records management, ensuring accuracy and compliance across multiple locations.

Wrote engaging content for a start-up marketing company, boosting website traffic and brand awareness.Crafted articles for an entertainment website, increasing reader engagement and site visits.Developed compelling narratives, enhancing user retention and site popularity.Collaborated with editors to ensure high-quality, error-free content, improving overall publication standards.Drove content creation for GYPSYPRESS, enhancing audience engagement by 20%.Analyzed reader data at Monstertrsh to tailor articles, boosting clicks by 30%.Partnered with design team to merge visual and textual content, boosting user engagement.

Directed marketing activities, surpassing sales targets by engaging potential clients effectively.Cultivated strong client relationships, consistently exceeding service standards.Analyzed campaign data to refine marketing strategies, improving overall effectiveness.Fostered team collaboration to streamline customer service operations and boost efficiency.Managed detailed administrative tasks to swiftly resolve customer issues and enhance satisfaction.Boosted sales by 20% through targeted client engagement and strategic marketing.