Jessica Plain Email & Phone Number

Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

- Create low and high fidelity prototypes, for new service lines, for stakeholder review and user testing- Develop design solutions that ensures support for organisational processes and systems (Enterprise UX and Product Design)- Design and coordinate digital and print pieces for events- Create landing pages for Competitions or Partnerships with other businesses- Conduct in-house usability testing for internal applications

Banff, Canada

- Assisted guests with all aspect of reservations - Answered guest questions and solved problems efficiently- Conducted check-in and check-out duties with guests upon arrival and departure- Assisted the Concierge desk in performing operational duties

Vancouver, Canada

- Was responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest passes - Processed sale transactions via cash, credit and debit; balance floats, and complete cash close-out procedures - Answered inbound phone calls, making outbound sales calls, identifying and resolving caller needs, and providing information through their onsite Call Center

Banff, Alberta

- Performed a variety of cleaning activities such as vacuuming, mopping, and dusting- Cleaned toilets, showers/bathtubs, counter-tops, and sinks- Checked stocking levels of all consumables and replace when appropriate- Made beds and changing linens- Notified superiors on any damages, deficits and disturbances

Banff, Canada

- Prepared food according to safety standards to meet business quality- Displayed quality customer service when preparing and delivering orders- Prepared fresh food for day-to-day service as well as food to be kept for later use- Worked within a team to ensure food is prepared properly and as required to ensure smooth running of the day-to-day business

Perth, Australia

• Designed and implemented responsive design solutions to increase mobile viewings and interactions• Created an online portal to store digital assets across multiple brands for external agency use• Debugged design and functionality issues on web pages across multiple platforms in addition to overseeing product and page launches• Improved website optimization by creating a more accessible and standards compliant website • Identified and proposed design and architectural improvements to existing products and systems • Assisted in the design and implementation of high profile product launches and major marketing campaigns • Designed and maintained the information architecture and interface of the corporate customer website and intranet site. • Liaised with web developers to ensure development was implemented as per design documentation• Worked with the testing team to develop test methodology, schedule and cases

Perth, Australia

• Transformed Photoshop designs into functional websites• Modified, updated and created website content • Evaluated, tested and modified code to ensure cross-browser functionality • Created databases and installed shopping-cart software to create e-commerce websites • Gathered data for analysis to improve SEO

Perth, Australia

• Was responsible for supervising up to 12 employees as well as every customer• Performed end of day banking, reconciling of tills and employee hours, and counting and controlling store float• Performed closing duties, including: ensuring all necessary equipment was switched off, cleaning of the store, facilities, and equipment had been carried out to company standards, as well as filling out daily reports and sales sheets

Perth, Australia

• Created graphic content for websites• Modified flyers for print• Transferred databases over to a new CMS for a website redesign