Jessica Pless Email & Phone Number

Mörfelden-Walldorf, He, De

Region Stuttgart

• Forming and management of an own team• Establishment and expansion of internal structures and processes• Development and expansion of the company portfolio

Stuttgart Und Umgebung, Deutschland

Restructuring of IT products• Development of a maturity level measurement for the IT productsControl of annual IT targetsProcess documentation of the IT demand process• Creation of the process according to the BPMN 2.0 method• Transfer and release in SignavioDevelopment and operationalisation of a communication concept for the introduction of S/4HANA• Stakeholder analysis• Development of a communication concept• Creation of presentations and reports on the programme for all levels from operational to top management• Change management within the entire organisationCreation and management of the migration plan for IT Demands from SharePoint to ServiceNow• Creation of a concept for the migration as well as coordination and communication within ITConcept development for IT governance• Analysis and prioritisation of pain points and status quo• Preparation and support for coordination with the CIO• Support in setting up the first guidelineAdvice on monitoring and re-certification audits• Preparation of the process topics for the ISO 9001:2015 routine surveillance audit, among other thingsImplementation of the identified internal and global recommendations• Refinement of the existing project management procedures by creating new templates• Establishment of a key performance indicator system for project management as well as for (CIO) management• Active support in the selection of a portfolio/programme and project management tool• Documentation of internal departmental processes according to BPMN 2.0 and support in the ISO 9001:2015 monitoring auditReadiness analysis of the project management approach• Conducting 360º degree interviews• Analysis of the existing project and portfolio management templates• Preparation and presentation of an evaluation of the analysis results with potentials and a priority matrix for the evaluation of, among other things, the quick wins

Stuttgart Und Umgebung, Deutschland

Implementation of an IT knowledge database (Software: Sabio)• Creation of a concept for the inclusion and transfer of 1st/2nd level support knowledge.• Coordination and control of the 1st/2nd level support during the transfer of knowledge into the new database • QS and Tool trainingsCentralization of the service desk and implementation of a new ticket tool (Software: HelpLine)• Harmonization and optimization of processes• Development, optimization and implementation of Incident Management, Request fulfillment and Change Management• Escalation management and checking of SLAs in 1st and 2nd level support• Create and manage trainings for the new TickettoolProvider Management• Conduct interviews• Analysis of the actual situation and elaboration of optimization potentials• Presentation of the resultsCustomer Experience and Data Services• Project lead for Working Capital Dashboard implementation• Sub project manager for migration Orcale to HANA• Supporting administrative and operative project management tasks (e.g. cost controlling)IT Applications• Local project manager for implementation of an portfolio management tool• Documentation and reporting for SAP Roll-out projects

Eschborn

Document Management System (Software: PTC Windchill)• Responsible for DMS Roll-out in Austria, Italy and Germany• Plan and coordinate roll-out activities• GXP environment including CSV documentationsInternal• Creation of an Mentoring ConceptDocument Management System (Software: PTC Windchill)• Create Training Materials and Work Instructions• Create Training concept and plan• Support/Creation of Functional Specification, Design Specification• Creation of Operational and Performance Qualification Scripts (OQ/PQ) for validation• Review of validation documents• System testing in a GxP environmentBusiness Intelligence (Software: Cognos)Supporting administrative and operative project management tasks to implement a global and consistent Business Intelligence via defined and company specific applications.• Project / Programm controlling/coordination• Project Cost Controlling for more than six projects (project buget controlling, staff planing and orders)• Documentation and reporting• Develop and edit project standards• Remedy restructuring• Support in the preparation of dashboards (design)

Eschborn

Business Intelligence (Software: Cognos)Supporting administrative and operative project management tasks to implement a global and consistent Business Intelligence via defined and company specific applications.• Project controlling• Project coordination• Documentation and reporting• Develop and edit project standardsComplaint Management (Software: TrackWise)Supporting administrative and operative project management tasks in a global project that implement TrackWise and harmonized complaint processes• Project planning• Project controlling• Task tracking (via SharePoint)• Project coordination• Documentation and reporting• Project presentationProcess documentation• Mapping, analyze, optimization and documentation of processes• In context of warehousing• Improvement process operation in transparency, effectivity and efficiency• Preparation SOPs Transparency Act Europe• Support by preparation of training documentation • Coordination of meetings • Preparation new process documentation• Support by project specific tasks

Bad Vilbel

• Support Regulatory Operations• Drug testing (documentation) via Eudravigilance regulation• Review for submission dossiers

File processing and document management system• Implementation of a processing and document management system• Perform end-user trainings• Presentation of the software• Support the project management De-Mail• Profitability analysis for De-Mail• Drawing up the shipped letters • Analyzes of the future online shipped letters • Comparison calculations and trend analysisQuality Management• Mapping of processes, analyze, optimization and documentation• In context of letter in- and outbox• Preparation of Process map, Flowchart, Target/performance analysisHuman resources developmentProcurement