Drive product vision alongside business growth to the SANS Training and Certification portfolio including SANS Live, OnDemand, GIAC, SSA, and ranges.io

GIAC Certifications develops and administers premier, professional cyber security certifications. GIAC Certifications provide the highest and most rigorous assurance of cyber security knowledge and skill available to industry, government, and military clients around the world.Define and execute the product vision, strategy, and roadmap for the GIAC exam delivery platform. Champion the “train to certification journey” for SANS students by working collaboratively across the business to find opportunities promote the value of GIAC certifications. Capitalize on opportunities to innovate and improve the exam delivery experience by redesigning the existing legacy platform. Deliver GIAC candidates a modern, accessible exam experience while providing the foundational runway for the business to market and deliver new and enhanced certification and assessment offerings.Research and analyze competitive trends, opportunities, and threats to inform the next generation of internet-based testing capabilities and certification offerings that maintain ANSI accreditation standards and provide growth opportunities for GIAC.Directed a team of UX designers and web app developers from product discovery through to delivery of the first native mobile app for SANS. The OnDemand Mobile app was released on schedule, with quality and provides students with access to play and download course modules and quizzes to promote SANS training anytime, anywhere.

Managed the company’s flagship SaaS platform for immersive e-learning, delivering value to learners by providing multi-modal content and personalized learning paths on demand.Responsible for implementing a digital credential badging solution in the Percipio Learning Platform. Conducted build vs buy analysis, oversaw procurement process, and managed successful third-party vendor partnership resulting in increased course adoptions and usage metrics.Developed and executed a comprehensive product strategy for content development and feature enhancements to drive new customer sales and existing client migrations. Maintained and groomed the product backlog for the learner platform, defined product requirements and oversaw daily product development activities.

Successfully lead the full product development life cycle from concept and design, through to pilot and full scale market launch to deliver Pearson's first adaptive learning capabilities on the company's largest, most profitable online learning platform that provides students with personalized, just in time recommendations to improve mastery and success rates on homework assignments and placement tests.Directed product design, development, and cross-platform integration of adaptive learning recommendation engine, predictive algorithms, and RESTful web service APIs to ensure successful delivery of adaptive practice and computerized adaptive tests to several higher education e-learning platforms and services.Managed product roadmap, product backlog, and strategic priorities for MyLabs/Mastering data driven, higher education learning solutions software to ensure necessary data is captured, analytic needs are well defined and client reporting requirements were met.Ensured data insights from student usage were tracked and analyzed through Google Analytics and in-house dashboard reporting to help data science and content development teams gain insight into learning patterns in order to improve products and optimize learning outcomes for students.Lead a team of data warehouse engineers through all phases of the Agile release planning and deployment cycle using a combination of Scrum and Kanban principles and practices.Act as liaison between product development and business stakeholders to design and deliver reports and metrics to provide useful insights into the ways in which students learn and the business creates and provides content.

Conducted in-depth requirements discovery analysis with the Student Financial Services office using a variety of elicitation techniques to capture business requirements and moved stalled project initiatives forward into design, test, and implementation phasesLead analyst instrumental in the design and implementation of new sponsor billing application and workflow to replace outdated Banner application. Provided automated processing for over $6 million in annual revenue. Significantly reduced manual processing by accounts receivable staff, improve security and data integrity, and maintained student confidentiality

Coordinated all product development activities including documentation of software requirements, functional design specifications, and release plans for a Web-based student marketing application that enabled colleges and universities to increase the number of qualified prospects and students applying for admission.Using Agile methodologies, streamlined the product requirements and design process which resulted in the delivery of smaller, more frequent releases focused on usability improvements, navigation enhancements, and an 80% decrease in defects.

Provided technical support to several major financial institutions for a suite of Windows-based online banking applications.