In charge of the whole sales process, inventory, dispatch, delivery confirmation, customer satisfaction and collection of invoices.

In charge of designing and personalizing each space according to the client's needs and requirements, turning each event into a unique and unrepeatable scenario for each customer.

Follow Up & Closure Rep. / PCs - CSS Personal Systems Group June 2019-2020Territory: Latin America. The purpose is to ensure a good process of closing of the technical support cases which were resolved remotely, confirming with the client that the equipment remains functional, or if the failure occurs again, provide technical support through an action plan, to perform a new diagnosis and thus solve the technical failure, or dispatch a technician with the recommended part to replace the damaged component.PPS Technical Support Rep. / PCs - CSS Personal Systems Group April – May 2019 Territory: Latin America. Provide technical support to customers who require solutions to technical problems in their computer equipment of the business range, performing tests to be able to provide an accurate diagnosis. Guiding the client remotely to try to resolve the technical failure during the call, or else, determine the damaged component and dispatch a technician with the damaged part to perform the On Site service.Customer Solution Center – Customer Service / CS Access August 2017- March 2019 Territory: North America and Latin America. Analysis and information processing about opened and closed cases, in order to help customers with the accurate information presented on their cases. Escalate to the corresponding levels and departments, to obtain more agile solutions to the problems presented. Specialized service and care to strategic customer.

Travel Consultant in a wholesale travel agency, dealing with retail travel agencies and direct customers. Generating the best options for our customer´s trips. Looking at best prices and services in different worldwide operators to offer different options, booking, invoicing, payment request process, assuring that all the processes have been completed well, before each customers´ trip, in order to avoid any inconvenience during the travel.

Promoted several times through a series of increasingly responsible positions based on superior performance, quota achievement, team building, and excellence knowledge about lifecycle services sales.2013-2016 Services Renewal Representative III for Systems – LAD Indirect Sales2006-2013 Services Renewal Representative II and III – LAD Commercial Support Sales 2003-2006 Services Renewal Representative I and II – Indirect and Direct Support Sales 2002-2003 Support Sales Representative – Indirect Support Sales for C. A.2001-2002 Support Tele-Sales Representative – Direct Support Sales for C.A.1999-2001 Customer Service Representative – Support Sales for C.A.1998-1999 Executive Assistant – Support Sales for C.A.*Won First Place as “Top Revenue Generator” in all Latin America, FY2004.*Biggest Achievement: Renewal on time for most of the customers, some of them up three months in advance. The number of canceled contracts was reduced. Optimizing administrative process through consolidating in one contract most of a customer´s contracts.*Quota Average of $6M per year (From 2M to 8M).*Average annual quota achieved of 110% (From 101% to 131%).*Comprehensive knowledge of lifecycle services sales in large corporations.*Complete Sales Cycle (quotes generation, delivery 120 days before contract ending, processing purchase orders, tracking billing).*Territory: Direct customers in Costa Rica and Latin America, and indirect customers in Central America and Caribbean. Global Contracts.*Support contract renewals of Software and Hardware (Oracle, Hyperion, Primavera, JD Edwards, PeopleSoft, and SUN).*Responsible to renew up to 500 contracts per year. Medium and high accounts (US$50K to US$300K)*Regular visits to customers and partners in the region.*Weekly forecast.*Constant interaction and agreement with areas such as Contracts, Legal and Service Delivery.*Occasionally support to other business areas such as Product Sales and Service Delivery.

Operations Agent on a travel wholesaler, dealing with retail travel agencies.