Jessica Rodriguez Email and Phone Number

● Manage daily operations for two landscaping businesses with a total of 15 employees.● Manage all aspects of employee relations including but not limited to recruiting, on-boarding, talent identification and assignment, payroll, and conflicts.● Improved efficiency by creating policy and procedures to lower operating costs, this allowed a steady workflow between office management and field laborers.● Created tracking sheets and financial reports keeping a current summary of sales… Show more ● Manage daily operations for two landscaping businesses with a total of 15 employees.● Manage all aspects of employee relations including but not limited to recruiting, on-boarding, talent identification and assignment, payroll, and conflicts.● Improved efficiency by creating policy and procedures to lower operating costs, this allowed a steady workflow between office management and field laborers.● Created tracking sheets and financial reports keeping a current summary of sales and collections status.● Responsible for in house accounts payable and accounts receivable. Delinquent accounts reviewed and updated weekly; policies enforced to recover funds. ● Responsible for all complaints, skilled to deescalate billing situations as well as service complaints.● Assist business owner with providing landscaping proposals, prepare and apply for city contractor and residential permits, pricing for structures and hardscape materials, review change orders, and confirm project scope of work prior to scheduling.● Responsible for proper scheduling of estimates (owner’s schedule), work orders for commercial and residential properties (laborer’s schedule), service calls, and deliveries of materials.● Follow up efforts made on prospect customers via phone, text, and email. ● Answer and screen incoming calls and handle or redirect customer queries regarding company services, scheduling, and account billing. Show less