Manage all customer inquiries through phone calls and emails andensure appropriate assistance in compliance with company policiesand procedures.Understanding customer concerns, developing expertise, maintainingand building new relationshipsFollowing through on inquiries and projects to ensure completion,staying up to date on new products and trends to be able to provideaccurate, thorough information to clients.Remaining focused and calm to offer quick yet effective assistanceduring times of high volume.Manage all customer issues and resolve all complaints effectively.work with buying office and stores and source appropriate furniture forcustomer.Assist customer to select optimal and cost effective method for his orher requirements and inform them of.Prepare documents for individual accounts and associate customerinteraction and ensure follow up on all pending issues.Maintain knowledge on order status and inform customer on same.Load orders onto Sage/accpac , complete pro-formas.Input client information onto CRM and update accordingly.