Jessica Samoska Email and Phone Number

Compassionate, empathetic and dedicated behavioral health technician providing quality patient care, demonstrating extensive DSM-5 knowledge; focusing on mental illnesses and substance abuse. Responsibilities include, 1:1 patient monitoring, accurately and consistently logging and reviewing HIPAA compliant information within Epic records system, patient intake and vitals, leading therapeutic group sessions, crisis response interventions, assessments of mental health status, relaying observations to appropriate medical staff, collaborating with doctors and nurses for individual treatment plans, as well as ensuring patient safety and advocating for wellness.

Along with basic bar responsibilities, I’ve obtained an extensive knowledge of wine pairing; along with proper sanitation, cash-handling, and I am consistently providing exceptional service while establishing positive and professional relationships with patrons and staff alike.

Maintaining a state license and training 60+ hours a year in the medical properties of cannabis, as well as staying up to date on current laws and policies, along with working with government databases such as LeafLogix & BioTrack to meet Illinois regulations with a Schedule I substance. Ordering new products, keeping track of daily inventory, reporting discrepancies to state officials, working closely with patients, and establishing relationships to make sure medical needs are met and company procedures are satisfactory.

Promoted up to FOH management. Responsible for training of staff, making sure customer expectations are met, hiring ideal candidates based on strength, managing business partner relationships, ordering inventory, etc. Managed all social media platforms from 2017-April of 2020. Worked closely with our event coordinator to plan/execute banquets/parties for up to 200 people on-site, as well as off-site; such as business expos, weddings, showers etc. Made craft cocktail & specialty menus, training manuals, daily promotions as well as employee handbooks. Handled daily management, as well as clerical duties, including but not limited to, hiring paperwork, state license applications, and contracts.

Managed all social media platforms and promoted special events.

Responsible for positive guest interaction, knowledgeable on liquors, cocktails as well as 40+ draught beers. Proper sanitization techniques, BASSETT and ServSafe certified.

Working with some of the most vulnerable individuals in our society, I engage often with empathy, active listening, and obtain a standard of care that exceeds expectations with clients and management alike. Documenting emotional assessments within iCarol database, evaluating suicidal risk, developing rapport with clientele, case management and referrals. Knowledgeable on mental health ailments, treatments, addictions, medication, individual schedules, and state policies.

Worked closely with management to order new products and take inventory of a multi-million dollar establishment, balanced cash registers, made bank deposits, managed restaurant organization & guest interaction, detail cleaning as well as trained and licensed in proper sanitization, verified identification, schedule onwards of 200+ brewery tours per week, knowledgeable on the fermentation/brewing process, managed sections/private banquets from 80-100 people, responsible for craft beer knowledge in a high-volume facility. Exceeded in clientele relations.

Responsible for checking in patients, taking vitals, updating medical charts, packaging medications, taking appointments and secretarial duties, extensive sanitizing pre/post surgeries and visits. Knowledgeable on basic terminology, illnesses, treatments. Assisted doctor with unruly patients, explaining post-op instructions, and client to doctor relations.