Email Management: Single-handedly managed the companies mailing system, consolidating the data that the company already had and find a more cost-effective CRM for the company.Podcast Assistance: Edited and revised the company’s podcast ‘Beyond the Tech’; enhancing quality and engagement and improving brand presentation.Website Improvement: Updated the brands website to reflect the current brand message and focus on AI improvements. Email Management: Single-handedly managed the company’s mailing system, consolidating existing data and identifying a more cost-effective CRM solution.Podcast Assistance: Edited and revised the company’s podcast, Beyond the Tech, enhancing audio quality, engagement, and overall brand presentation.Website Improvement: Updated the brand’s website to align with the current brand messaging, with a focus on AI advancements.CRM Research: Researched and trailed various CRM platforms (e.g., HubSpot, Monday, Agile) to identify the best fit for The Digital Board’s needs.

Content Strategy & Ideation: Developed content strategies, enhancing brand messaging and audience engagement.Website Analysis & Improvement: Conducted in-depth website analysis to improve UI/UX, optimising the user journey and increasing overall site effectiveness.Social Media Management: Managed Instagram and TikTok accounts, creating compelling content tailored to the target audience, resulting in increased follower engagement and brand visibility.Content Calendar Creation: Generated a monthly content calendar based on specific content pillars and objectives, ensuring consistent and strategic content delivery.Event Planning & Execution: Planned and ideated future events, including the university roadshow concept, enhancing brand presence and outreach among students.Data-Driven Decisions: Utilised analytics tools to track content performance, informing adjustments to strategies and improving future marketing initiatives.

Reservation Management: Successfully managed reservations using the SevenRooms CRM platform, ensuring a seamless booking experience and optimising customer flow.Brand Ambassador: Served as a welcoming face of the restaurant, creating a positive first impression and enhancing the brand's image.Customer Inquiry Handling: Addressed and resolved guest complaints with empathy, maintaining high levels of customer satisfaction and loyalty.Data Analysis & Reporting: Managed daily business success reports, developing key administrative and analytical skills valuable for marketing roles.Customer Service Excellence: Demonstrated exceptional interpersonal skills, contributing to a positive dining experience and encouraging repeat business.

Helped establish this new restaurant by: -Learning the flavour profiles for both our food and cocktail menus in order to ensure the customer has the best experience possible. -Maintaining a clean and organised station. -Engaging with the customers in order to gain the best service possible. My efforts have helped to establish this restaurant as a welcoming environment with over 50 five-star google reviews within our first month of opening.