Jessica Pace Email & Phone Number

Created and delivered a Think Big program that 90% of participants said would moderately to significantly impact their work results.

Led training for sites in North and Central America. Led privacy initiatives for training.

Created content for 300 Best Buy employees that earned 4.9 out of 5 for effectiveness.Created and delivered a Train the Trainer program that 82% of participants said would significantly impact their work outcomes.Scaled Device Go To Market training from US only to all of North America.

Seattle, WA

Led programs to train retail leaders on innovation, leadership, and strategic negotiations. Averaged 4.8 out of 5.0 for instructor effectiveness.Utilized needs analysis and design thinking to determine training needs.Collaborated with multiple stakeholders to design programs that meet global requirements.Authored and delivered both synchronous and.

Provided consulting, instructional design, content creation, and voiceover for Training, Marketing, and Software companies. Clients have included Indigo Slate (Microsoft partner), Bing Ads Academy, and Traveling Coaches.

• Designed & delivered in-person, virtual, and asynchronous training to employees.
• Assisted in design & delivery of mentor training program for Managers In Training.
• Designed, trained, and implemented online payment program that boosted adoption by $8 mil. & cut payment processing error by 70% within 6 months.
• Created online Training Help Desk to deliver just in time training & best practices for new managers and staff.
• Designed, developed, & implemented scalable training strategy for technology education that cut time to proficiency in half for new hires.
• Utilized ADDIE, SAM, storyboarding, & rapid development to create SCORM compliant materials to improve & double asynchronous content. Created blended training programs and led reconfiguration of LMS for 1500 employees.

• Led department responsible for all SaaS curricula, technical writing, video production, web & classroom training components for all internal & external training.
• Supervised team that designed and implemented new hire on-boarding program that decreased time to proficiency & increased consistency.
• Oversaw creation of multiple training technology initiatives: Resettable Training Database, LMS installation, & housing for training materials.

• Led recruiting, training, sales, service, and marketing for apartment communities in 3 states & managed up to 55 employees at one time.
• Brought failing, 1600-bed student housing community to profitability in 1 year, prompting owners to take it off the market & hold it as a long-term investment.
• Named Utah Apartment Association’s “Account Manager of the Year” for 2009 & 2010.
• Community Activities: Volunteer Instructor, Special Director for Rexburg Chamber of Commerce, Camp Director, Women’s Organization President.

Designed & delivered introductory & intermediate writing classes to freshman and sophomore college students.

Master Of Business Administration (M.B.A.), Technology Management

Certificate, Scenario Design

Certificate, Content Strategy

Certificate, Project Management

Certificate, Rapid Video Development

Certificate, Html, Css, & Javascript

Certificate, Elearning Instructional Design

Certificate, Organizational Training & Development

Master’S Degree, American Studies

Bachelor’S Degree, English

Certificate, Change Management