Regional Sales Operations Manager, West Region
New York, Ny, Us
Owned strategies for optimizing employee productivity and efficiency by analyzing workload, identifying priorities, and redistributing tasks across team of 50+. Managed systems to support, track, and report on output and deliverables.* Served as human resource (HR) partner to people operations team, including CPO at headquarters in New York.* Strengthened employee engagement by positioning talent development as a strategic priority. Introduced career pathing, first-year goals, and milestone timelines, empowering 20+ coordinators to earn promotions since launch.* Teamed with regional sales operations managers to establish consistent workflow procedures for staff nationally. Managed partnerships with regional VPs and sales director to ensure policies aligned with sales/company goals.* Orchestrated training for 20+ sales coordinators and ongoing training for all 180 West Region employees on new applications related to operational processes. * Led ongoing recruiting efforts, interviewing, hiring, and comprehensive employee lifecycle of new sales coordinators for 3 locations (Los Angeles, San Francisco, and Seattle).* Curated a cohesive team of 15+, both in-office and remote, with collective and individual SMART goals through established KPIs, quarterly reviews, and open-door policy with 2-way feedback. * Co-developed proprietary dashboard for managing Ampersand’s makegood function; led team of 3 to test designs, identify bugs, and provide insights for overall design and system improvements.