Jessica Sharp Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, AU

Melbourne, Victoria, AU

Melbourne, Victoria, AU

Miami, FL, US

• Owned APAC portfolio of project deliveries valued at approximately $15-20m a year. Up to 100 projects & programmes per annum in countries such as Australia, NZ, Malaysia, India, Korea, Indonesia, Singapore and.
• Formalised restructure of team (19) to increase accountability, team included: IT/business programme & project managers; team leaders; business analysts, project analysts/accountants and administrators, based across.
• Matured PMO using trackable P3M3 © methodology - key areas: defined & monitored project delivery standards; achieved visibility of and tracked global compliance to SOX and audit; portfolio level reporting; portfolio.
• Worked remotely with global IT/PMO teams to align on IT policy and share portfolio & delivery frameworks’ best practice
• Analysed and published monthly governance across total portfolio. Analysis covered all areas of project implementations (plans, $$, risks etc) with improvement plans agreed for any area seen to be falling behind
• Coached team to define and monitor SMART goals that enabled personal development and improved productivity and visibility across the PMO

Miami, FL, US

• Requested by Managing Director (after 6 weeks in role) to co-manage the merging of the 3 regional PMOs (APAC IT, business, customer)
• Developed & implemented the transformation plan to single processes, tools and project artefacts across newly formed PMO while maintaining full BAU delivery and audit compliance
• Oversaw all communications, training and put in temporary structure for the team
• Developed a centralised implementation and governance framework
• Awarded annual, regional award for innovation and teamwork
• Implemented Microsoft project server within newly formed PMO, standardising: reporting; portfolio level planning and resource management

Miami, FL, US

• Promoted internally to be 1 of 2 account executives supporting the main account Telstra
• Independently built and retained senior management relationships within customer’s Digital and Retail areas. Supported the moving towards and retaining of Brightstar as Telstra’s trusted advisor and partner
• Promoted and enabled Brightstar’s innovation of products, solutions and services to maximize the success of partners and ensure the ongoing contract between Brightstar and Telstra with annual increased revenue
• Delivered excellent customer service by; building customer confidence; increasing customer satisfaction; set achievable customer expectations; assumed responsibility for solving customer problemsensured commitments to.
• Maintained understanding of Brightstar's global service offerings/products to ensure I could respond to the everchanging needs of Telstra and give them world class services
• Oversaw and ran Brightstar ICT & innovation projects into Telstra ($10k-$1.2m)

Miami, FL, US

• Recruited from the UK to develop a specialist performance management function for Brightstar with key account Telstra and deliver key projects
• Entrusted with delivery of newly-won business, setting up a whole new Telco channel with core IT integrations, integral to key customer relationship. Successfully delivered 1 month in advance using intercompany.

• Successfully project managed Sutton & Merton Community Services (SMCS) to achieve national ‘Business Readiness’ & ‘Autonomous Provider Organisation’ statuses following a RED rating by the London Health Authority. These.
• Researched, reviewed and submitted to a London-wide scrutiny panel all the ‘Readiness’ documentation. This included: 1&5 year business plans; strategies for governance, finance, human resources; competitive analysis of.
• Wrote and embedded the Information Management & Technology & Data Quality & Performance strategies
• Initiated & established an Information & Performance team - recruited, sourced training & expert advice
• Worked with new team to revise all SMCS’ key performance indicators, measurements & reporting processes
• Led a full review of all performance information and systems. Created & implemented a recovery plan across all services which led to many service areas going from <10% success to >90% in 6 months

• Asked by CEO to be interim IM&T corporate director for 7 months while a permanent director was recruited. Full member of board of Directors with CTO & CIO responsibilities
• Managed a directorate of 70 staff across 5 departments with a revenue budget of £6million
• Wrote a 5-year business plan/strategy & successfully bid for additional £5m capital & £300k staffing while also delivering against 6% cost savings plan
• Led the post-project review and benefits realisation process in collaboration with all operational managers following a multi-site implementation of a first-of-type technical system to over 1,500 users
• Worked closely & successfully managed relations with the Director of Operations & Finance when new system implementation required technical changes that resulted in a trust-wide data recovery plan.
• Wrote & performance managed the plan against agreed measurements and indicators (over 6 months) to enable a full data & financial recovery.

• Successfully programme managed the >£7m digital transformation of 2 large hospitals with 5 geographic locations. Programme consisted of 10 digital projects (waiting lists, outpatients, delivered in 10 months).
• Reported & presented regularly to the executive & programme boards on the performance against plan of all projects, including risk’ mitigations and cost variance
• Served as Assistant Director, acting up as required
• Managed project management teams both internal & external, prioritized work accordingly
• Built and maintained relationships with senior & junior stakeholders, external suppliers and vendors and all clinical areas

I was responsible for a 2-year digital program linking 13 acute, tertiary and mental health hospitals to their primary care providers (100s of GPs) using technology to support clinical algorithms and improve patient pathways. It was a matrix model which meant there was a locally-employed project manager in each hospital and I ran a central program team to.

Ba Hons, Classics & History

French, Latin, Maths, A Levels

Education record