Jessica Single Email & Phone Number

Brisbane, Queensland, Australia

Queensland

Direct line management responsibility for 38 team leaders to support professional growth and operational performanceDirectly supporting these teams to align with and deliver on the Strategic Priorities and goals for 2025Monthly enterprise performance reporting responsibilities across sites to identify and mitigate emerging riskData analysis and performance monitoring across teams to drive results and identify areas for improvementDrive performance and accountability across EKPI's to reduce performance variabilityLeadership succession planning and recruitment across QueenslandWorking with internal stakeholders to align targeted and intensive support for frontline teams to mitigate risk and improve experience

Brisbane, Queensland, Australia

Data analysis and trend reporting to identify opportunities and risk across portfolio of 68 sitesMonitor and drive performance across sites to reduce performance variability and consistency Develop and deliver capability uplift training to support understanding of business drivers and root cause analytics Support internal and external stakeholder relationships to enhance quality improvement, community initiatives and strong enrolment pipelines in all locationsDeveloped and led a turnaround project to support performance enhancement of bottom decile services across all key performance indicatorsForecast and monitor monthly and year-to-date occupancy and financial budgets for 68 centres, as well as for the operational and practice teams within the stateCo-led a national orchestration project around operational transformation Facilitated training and ongoing coaching of Area Managers to develop business accumen and strategic planning capability

Brisbane, Australia

Managed an initial portfolio of 21 Early Learning Centres from Brisbane to Bundaberg to drive significant commercial improvement in line with national metricsManaged a subsequent portfolio of 14 Centres between Maryborough and Gladstone trialing remote working strategies designed to optimize input and drive outcomes for leadersDrive performance accountability across all EKPI's and enable uplift across all sitesLeadership recruitment and succession planning across all sites Collaborate with internal stakeholders to steamline and enhance support and drive Quality Uplift in line with National Quality Standards and Frameworks Developed enrollment pipeline conversion and retention training for the organization with a state wide roll out (enhanced conversion from 48% to 70% in Regional Queensland within a 12 month period)Developed and facilitated leadership uplift webinars for Centre Leaders and emerging leaders

Brisbane, Australia

Managed a portfolio of 13 stores during a significant period of change management. Executed the implementation of a new retail sales program and lifted performance of the portfolio by 30% in a 14 week period. Conducted a full scale HR review of the area to ensure the most appropriate people were in position to lead and drive company changes.

- HR Advisory to managers and colleagues- Multisite mangement- End to end mangement of the employment life cycle- Succession and staff retention planning- Recruitment, onboarding & training- KPI development and tracking (retention, recruitment, inventory, payroll etc)- Disciplinary procedures & investigations- Coaching- Policy innovation

During this time i have held two positions with Queensland Health in the Communicable Diseases Branch and in the Royal Children's Emergency Department. Some of the skills i have aquired are: Provision of Human Resource support to nursing, medical and administrative teamsPreparation of advice for line management concerning staff performance improvement plans, performance management and execution of disciplinary actionKnowledge of Queensland Health HR & financial policiesBudgetary exposure and reviewPlotting and constructing rosters of 60FTE+Proficiency in HBCIS and EDIS [internal databases]Agenda setting & committee attendance Chairing an external communications review communications material within the department

Bachelor Of Business Administration (Bba), Public Relations, Human Resources

Minor in Human Resources

Post Graduate, Human Resources Management/Personnel Administration, General

Post Graduate Certificate in Human Resource Management

Bachelor Of Laws (Llb), Employment Law