Jessica Spear Email and Phone Number

Head of client service for B2B Affiliate marketing.

Relevante is an innovative recruiting, staffing, and consulting firm. We help our clients find the best talent for their mission critical positions and we help candidates find rewarding and enriching careers. Our consultative approach to solving resourcing challenges for our clients is driven by our industry specific knowledge, our strong recruiting capabilities, and our agility.

While at Pepperjam, I held three positions each in a different division. The two most recent positions were new to the organization and presented to me by senior leaders. Supporting senior leadership and board of director initiatives highlighted my project management and critical thinking skills. The successful adoption of Innovation Council by senior leaders was proven with the increased number of topics on meeting agendas.As a Director of Client Services, providing leadership and guidance to internal and external teams fostering growth and achieving goals.Key Achievements:- Created data driven multi-channel marketing strategies and KPIs led a client to their first listing on Internet Retailer Top 500 in 2016 and exceeded revenue KPI by $15.3 million, 40%.- Formed partnerships with clients and clients' vendors creating open project communication reducing the impact of a development project on marketing performance due to changed URLs decreasing organic traffic, removal of tracking scripts or custom code that output incorrect data format. As Change Manager, a key duty was ensuring projects (change initiatives) met objectives on time and on budget by increasing employee adoption and usage. This included and not limited to, changes to business processes, systems, and technology management, documenting key actions of a job. Key Achievements: • Developed the first product training program for the organization.• Successfully completing the company's migration from Box to OneDrive without slippage.

Developed book of business focusing on client retention. Specialized custom solutions for web development projects, digital marketing strategies and sourcing software per client. Pursued new business through specialized searches, client referrals and competitive research. Directed 4-person project teams.Key Achievements• Exceeded revenue goals by 25% over 5 years.• Acquired the largest amount of new business in 2012 with 67 new clients.• Guided client partnership and revenue goal, 5-years $5.0 million; achieved goal in 2 years due to strategic marketing plans.

Encouraged retirement sales department of 12 representatives and a District Manager. Qualified leads prior to assigning a representative. Maintain database of leads and prospects. Aided District Manager in hiring staff. Evaluated human capital management needs. Audited client contracts and retirement forms, adhering to federal laws and timely recording documents supporting revenue goals.Key Achievements• Developed training to support representative’s MS Office needs; reduced contract errors and contract processing time. • Selected to collaborate with senior administrative staff for new software launch; participated in UAT and best practice creation

Coached and developed 4 representatives responsible for performance on national accounts. Serviced 141 stores across 5 key accounts in 5 states. Supported 6 representatives, VP of Marketing & Sales, Controller, and regional President as regional marketing assistant. Implemented processes standardizing creation of retail product specifications, inventoried marketing collateral and corrected shipping inconsistencies. Administered trade show budgets and plans for factories in PA, NJ and OH.Key Achievements• Promoted twice into new positions, key account representative and national account executive.• Exceeded key account revenue goal by 6.2% when returns reached record low, 1.8%; crafted audience specific product training per account; coached top 10 under-performing sales associates weekly.• Selected as interim Upstate New York representative; revitalized 2 accounts without ability to travel to territory.• Configured, trained, and released email services for Philadelphia factory; reduced fax and supply usage, reducing costs.

Coordinated daily operations for 8 employees, VP of Marketing and SVP of Marketing. Administered work and personal calendars for VP of Marketing and SVP of Marketing. Cleansed and formatted data files for direct mailing campaigns. Collaborated with Product Managers, Finance and vendors maintaining project tasks and deliverables so launch date milestone achieved. Designed presentations, facilitated Human Resource paperwork, and maintained monthly and annual budgets by submitting expenses and invoices before month close.Key Achievements• Enhanced marketing ROI; reduced fulfillment costs, $23.62 per customer, creating a process eliminating fulfillment duplication.