Bring the WOW to our Road Runner Leaders and Team Members by raising levels of engagement and well-being. Develop our current and future Leaders by helping them name, claim, and aim their strengths and implement a strengths-based approach to coaching. Achieve recognition as an Award-Winning Great Workplace.

Led an awesome department developing & delivering training programs to drive company strategic initiatives with a focus on delivering a WOW Customer Experience and internal Leadership Development. Partnered with VPs and Directors to prioritize and implement company-wide development initiatives. Responsible for building and managing department budget. Achievements included earning the qualification of Certified Professional Coach (CPC) in June 2017.CopywriterSupported Marketing Team 20 hrs/wk from Mar-Dec 2017, writing and proofing email copy, web product copy, and content for our blog. Documented Marketing Team processes and best practices.

Created and implemented structure for Centralized Training Department, with a focus on Retail & Contact Center New Hire and Leadership Training, and New Retail Store Openings. Achievements included 2006 Department Award for Continuous Improvement, 2008 ASTD Performance Excellence and Applied Knowledge (PEAK) Award, 2009 DISC Certification, and 2010 Employee of the Year.

Coordinated and conducted two-week Sales Training classes for 4-20 participants. Continually developed content to align with strategic initiatives and drive our Customer Experience and revenue. Worked with external vendors to schedule product training clinics and vendor expos. Achievements included 2000 Employee of the Year, 2001 RRS Coaching Certification, and Q3 2004 Leader of the Quarter.

Connected with Customers to discover their needs and make personalized sales recommendations. Maintained up-to-date product knowledge by participating in vendor clinics and reading newsletters. Achievements included consistent high-ranking sales performance, including Sales Top Ten, 1999 Self Manager of the Year, May-Oct 1999 Self Manager of the Month, June 1999 Staffing Superstar Award, May 1999 Golden Road Runner Award, and Q1 2000 Employee of the Quarter.