Responsible for overall agency experience, ensuring both client and organizational goals are achieved and that our service and quality expectations are exceeded. Bridges internal operations and client accounts, facilitating solutions across teams.

Project-based support including:• Overseeing recreation center operating budget (revenue, vendor invoicing, and staffing)• Provide budget reports to Facility Director on bi-monthly basis • Creating marketing materials for upcoming events, sports leagues, classes, and other recreational programs

Has worked for the City of Los Angeles in numerous capacities including day camp counselor, day camp director, class instructor, after school program coordinator, and office manager. Most recent responsibilities included: • Manage recreation center office • Create office procedures manual based on City policies• Recruit and supervise volunteers and staff• Manage email communications for recreation center• Create marketing material • Manage online databases and payment processing systems• Create and oversee operational budget for day camps, sports leagues, classes, and community special events• Implemented pilot phase of new volunteer tracking system• Managing facility calendar• Assist in planning & executing large community events

Seasonal Position. Summer Day Camp Director, responsibilities included:• Developing the program including daily activities, field trips and special events• Hiring, training, and supervising staff and volunteers• Developing and implementing operational budget• Customer Service/Communication with staff, volunteers, participants, and parents.

• Maintain bank records, reconcile credit card and bank accounts, and balance checkbooks for small businesses• Manage Accounts Receivable processing including invoicing, client/customer payments and billing statements

Managed office of national nonprofit organization, including purchasing, coordinating with outside vendors, IT, HR, new employee on-boarding. Other responsibilities included:• Identified project needs of the company and tracked progress• Maintained calendar of the President• Helped manage CRM system and provide reports• Drafted communications for the President and other staff• Designed social media communication to highlight company as well as clients• Assumed leadership and responsibility for overseeing large fundraising event

Seasonal position. Responsibilities included:• Providing administrative support and customer service to staff, clients, and vendors during tax season• Maintaining online and computer databases