Jessica Ullrich Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

Reporting to Director of Client Success, New York.Retention responsibility for over $4 million in contracts over 80 clients

San Francisco, California, Us

- Reporting to Senior Director, Client Success, East Coast Operation. Specialized team focused on our influencer marketing solution that has a high customer attrition rate. - Improved Gross Retention Rate by 10% compared to company average for our influencer marketing solution- 16.4% growth on Gross Retention Rate- Hired 3 Client Success Representatives

San Francisco, California, Us

San Francisco, California, Us

- Reporting to Vice President of Client Success, Social Division- Ranked #6 Globally for Net Retention for 2022- Gross Retention Rate of 87% (company average of 77%) with a Net Retention Rate of 114.3%

San Francisco, California, Us

San Francisco, California, Us

- Reporting to Managing Director, responsible for the retention and growth of an international client base ~1.2M ARR USD and 50+ clients in portfolio- 2021: Gross Retention Rate of 88.2% (company average is 77%) and a Net Retention Rate of 121.9% - Full ownership of Renewal process for all clients, coordinating with Finance departments, Decision Makers, and all relevant Stakeholders- Product expert across the entire Meltwater Suite of Media Intelligence and Digital Marketing Products, as well as all Meltwater Partner Products including Hootsuite, Audiense and Tint - Coordinating Strategic Business Reviews during the year to realign with client goals, and ensure clients are getting value from our partnership in an ongoing effort to reduce client attrition- Product walkthroughs and demonstrations focused on value for Digital, Data Analyst, and Marketing teams to grow Meltwater's relationship with clients and to support clients reaching their key objectives

Cary, Nc, Us

Reporting into Head of Strategy and Customer Advisory- Collaborate with the Global Academic Program to develop and execute initiatives both nationally and internationally to help higher education institutions teach, learn and use Analytics- Managed 75+ strategic partnerships at educational institutions across the country- Executed 20+ professional development events in a virtual setting, pivoting from an in-person schedule due to the pandemic- Ran successful lead generation focused social media campaigns, exceeding lead quota - Managed co-op student during their Academic Program projects- Connected data science graduates with analytics customers looking for new and emerging talent

Boston, Massachusetts, Us

Reporting into Practice Manager- Specialized in recruiting front-end and full-stack JavaScript developers, as well as Mobile developers- Engaged in a 3 month intensive training period with daily training meetings and ongoing biweekly training afterwards- Built and developed sales abilities through working in 360 desk recruiting- Developed a talent network through candidate sourcing (via LinkedIn, job boards, job postings and networking) and engaging in in-person meetings with all candidates represented- Sourced and cold-called qualified leads to build my book of business

Waterloo, On, Ca

- Implemented and monitored safety protocols- Followed opening and closing procedures, filling out daily paperwork- Led new climbers through orientation process - Helped existing climbers to improve and upskill

Cary, Nc, Us

Active involvement in three separate work streams reporting to Senior Manager, Customer SuccessMarketing and Retention Team- Managed the design, build and launch of the new Canadian community website leading to the collaboration of ideas with over 400 community members- Coordinated content creation for the community website with managers of multiple teams including Consulting, Pre-Sales and Education- Key contributor to the successful execution of multiple online and in-person events Academic Outreach Team- Created a multi-channel social media campaign promoting SAS University Edition, resulted in year-over-year increase of UE downloads for the first time in fiscal year - Managed content generation and creation for the Academic Twitter and Instagram accounts, growing Instagram followers by over 50% in 8 months - Collected and presented social media campaign metrics to key executive decision makers for global social media campaign decision-makingCustomer Success Team- Utilized a Customer Relationship Management (CRM) system to track Customer Success activities, tracking performance and success metrics- Condensed account data into account specific visualization graphs in a concise and attractive layout, gathering information from Customer Success Managers- Created onboarding and training plans for future co-op students- Responsible for delivering training and transition of responsibilities to new co-op

Cary, Nc, Us

Reported into Finance Controller- Perceived an internal cost-center that had the potential to be converted to cost-neutral and developed a plan to gather the necessary information to aid in data-driven decisions moving forward- Built, distributed a company-wide survey to collect information, analyzed said information and presented the results to the Canadian Head of Finance and Controller, resulting in changes being implemented to convert cost-center to cost-neutral- Utilized attention to detail to review employee expenses to ensure they met company policies- Reconciled bank statements

-Created weekly lesson plans for each camper group, ranging in ages from 2-14 and in group sizes up to 25-Ran fun, safe and educational lessons, accommodating swimmers that at times had wide ranges in skills-Was the head lifeguard for all-camp swims, coordinating a lifeguarding team to supervise over 100 campers

-Taught swimmers of all ages from preschool levels to lifesaving levels -Created weekly individualized lesson plans for each swimmer-Evaluated swimmers on an on-going basis and created report cards for them at the end of each term