Jessica Vantrease Email & Phone Number

High Point, Nc

Interact with business partners and customers, via phone and email, to assist with order processing, product knowledge, and error resolution. Research complex issues in collaboration with representatives from Customer Service, Sales, and Manufacturing. Resolve complaints as they arise, with an eye toward building customer relationships, and delivering on the company’s reputation for stellar customer service.Develop and edit articles for “Knowledge Base” -- a module of references built to educate Customer Service employees on product knowledge, customer information, and policies. Research content for accuracy, and review documents for style and clarity. Work independently on a daily basis. Collaborate with a Knowledge Base team, meeting regularly to discuss objectives and identify research needed.Assist with new hire training classes as needed, providing classroom support via presentations and activities, and offering real-time assistance on the Customer Service floor.Create a database of employees available for remote work, and communicate regularly with employees and management to keep database current.Meet regular performance metrics and assist with other duties or projects as needed.

Remote

Review materials planned for digital publication by Marketing Department. Prepare, rewrite, and edit materials to improve readability, considering target audience appeal. Confer with authors and marketing staff regarding proposed changes in content and style.

• Clear tables during peak business hours to make way for new customers• Assist hosts with planning seating, and rearranging sections when necessary to accommodate large parties• Perform side tasks for front- and back-of-house workers whenever possible• Be available to help outside of scheduled hours, or to work independently when necessary

Interact with customers via phone and email to answer questions and address concerns. Transfer calls to appropriate departments. Remain up-to-date and knowledgeable about company’s products, services, and history. Cooperate with Consumer Services department to resolve complex issues. Meet daily performance objectives and perform additional duties and side projects as requested.

Mayodan, Nc

Enter customer information from mail-in warranty cards into SAP Cloud for Customer. Meet performance objectives. Perform additional duties as requested.

Mayodan, Nc

• Made drinks quickly and accurately, according to recipe and guidelines• Greeted customers promptly and pleasantly• Established price of goods using point-of-sale systems, and successfully received and processed cash and credit payments• Cleaned and restocked according to procedures laid out in training

• On an appointment and walk-in basis, provided one-on-one tutoring in up-to-third-year English. Focus on composition, reading skills, and research• Provided tutoring for using Windows XP and Microsoft Word 2007/2010• Used Microsoft Excel to maintain record of students helped and full-time equivalent hours earned by the center• Created worksheets and handouts for visiting students• Performed miscellaneous administrative tasks as requested by supervising tutor and members of faculty

Bachelor Of Arts (Ba), English

Activities and Societies: The Coraddi Graduated with BA English (Magna Cum Laude), 2013. Published in "The Coraddi," Fall 2010, Spring.

Associate Of Arts (Aa), English

Activities and Societies: Student tutor (English, 2008-2009), Sigma Kappa Delta English Honor Society (2008) Graduated in English (AA.