Jessica W. Email and Phone Number

Supports the Talent Acquisition team with recruiting efforts including background checks, new hire paperwork and other related duties as assigned.· Conducts Pre-employment background check, acquires all paperwork from new hires to obtain complete compliance. · Maintains Recruiting system for new hires and transfers and completes all necessary paperwork.· Generates weekly reports related to Talent Acquisition· Responsible for background check invoice payments and tracking· Directs employees' questions to the appropriate team in HR or other areas of the company.· Works effectively with other HR groups to research issues and answer candidate/employee questions.

Customer support

- Assists clients over the phone in the dispatch department, fielding calls for their issues to be entered into a support incident and forwarded to the appropriate department for technical support.- Typically receives 35 calls per day during non-peak times, and up to 120 calls per day during peak call times (September - October).- Checks to ensure that appropriate changes were made to resolve customers' problems.- Routinely works with management and team members to format and create frequently asked questions, and pending issues related to use of the SunGard software to be added on the client support site, typically 10 posts per week.- Demonstrates knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.- Organized the development of quick start guides created to assist clients in their use of the SunGard software.

- Responsible for monitoring computer system, fulfilling requests sent by clients to update their documents.- Kept up to date and adequate computer and hardcopy records for all client files and requests.- Responsible for daily mail sorting, received approximately 100 pieces of mail per day, scanning of documents, and inputting data into computer system.- Compiled materials to determine how and where they should be classified or filed.