Jessica Walton Email and Phone Number
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Experienced project manager and content editor with a demonstrated history of working in the media production industry. Skilled in Search Engine Optimization (SEO), Team Building, Contact Centers, Management, and Marketing. Strong business development professional with a Bachelor’s Degree focused in Communications from University of Phoenix.
E.Republic
View- Website:
- erepublic.com
- Employees:
- 175
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Project ManagerE.Republic Sep 2017 - PresentFolsom, Ca
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Client Services Specialist/Project ManagerE.Republic Sep 2017 - PresentFolsom, California
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Communication CoordinatorSutter Health Dec 2015 - Apr 2017Rancho Cordova, CaAssist in content development, editing, and distribution of EHR communications.Provide routine application and technical support for the product line in addition to providing triage and troubleshooting assistance to the product customers. Assists in system analysis, design, development, documentation, and configuration as well as testing and training of the product. Provides standardization direction for the product aligning the application version and workflow with current standards. -
Web Content EditorAt&T Mar 1997 - Apr 2015Sacramento, California Area/TelecommuterWrite and edit, content for the internal, web-based, online business reference system for AT&T customer service and retail employeesHTML knowledge and excellent writing, proofing, and editing skillsProvide strategic consultation to business requestors and SMEs on editorial projectsDevelop content including up-to-date information on calling plans, features, maps, promotions, equipment, policies and procedures, roaming, billing, and customer communications, in adherence with Web and company best practices, as well as brand style guidesProvide standardized, national access and display of content as well as specific information designed for individual groups, markets, and channelsDevelop and maintain strong relationships with content suppliers and project managers to ensure a continued flow of complete, accurate content to the user baseMy CSP Frontline Focus Launch Team member, involved in high-visibility, deadline-intensive projects (such as iPhone/iPad launches)Member of My News team that publishes regional and national communications daily, related to AT&T marketing, operations, network, promotions, and devicesFacilitate approval and feedback with business owners and SMEsHelp drive Web projects from submission to execution -
Social Media ManagerAt&T Oct 2009 - Aug 2011Sacramento, California AreaCoordinate interdisciplinary teams from multiple areas in customer service, IT, sales, marketing, and revenue management, to resolve a variety of customer issues.Resolve multiple billing, service and complaints from customers via Social Media outlets on a daily basis. Review and help to develop recommendations to eliminate the root causes of customer service failure that causes customer dissatisfaction.Ensure operating efficiencies and customer satisfaction is improved by implementing and improving business processes and technologies.Work to eliminate defects; deliver valued customer experiences; build and preserve revenue; drive national call center process improvement and call reduction; reduce percent of subscriber base who contact Customer Care.
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Customer Service ManagerAt&T Jan 2009 - Oct 2009Sacramento, California AreaManage team of representatives in a call center environment with strong emphasis in coaching and developing Manage monthly reporting and development sessions for each representative Monitor and evaluate customer calls and provide feedback for representatives with emphasis on coaching and developing superior customer service skillsDeliver weekly training and coaching with regards to current promotions and procedural changes
Jessica Walton Skills
Jessica Walton Education Details
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El Camino High SchoolDiploma
Frequently Asked Questions about Jessica Walton
What company does Jessica Walton work for?
Jessica Walton works for E.republic
What is Jessica Walton's role at the current company?
Jessica Walton's current role is Senior Project Manager at e.Republic.
What is Jessica Walton's email address?
Jessica Walton's email address is jm****@****ast.net
What is Jessica Walton's direct phone number?
Jessica Walton's direct phone number is +191671*****
What schools did Jessica Walton attend?
Jessica Walton attended University Of Phoenix, El Camino High School.
What are some of Jessica Walton's interests?
Jessica Walton has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Human Rights, Health.
What skills is Jessica Walton known for?
Jessica Walton has skills like Telecommunications, Team Leadership, Team Building, Management, Process Improvement, Call Centers, Social Media, Mobile Devices, Wireless, Training, Editing, Web Content.
Who are Jessica Walton's colleagues?
Jessica Walton's colleagues are Brittany Siebel, Lauren Fahndrich, Jennifer Valdez, Jim Mckay, Lisa Bernard, Sandra Prince, Bob Mackie.
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Jessica Walton
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Jessica Walton
Principal/Ed- Enterprise Transformation | Financial Services | Cloud | Amazon Web Services (Aws) | 20 Years ExperienceNew York, Ny3mac.com, jpmorgan.com, amazon.com -
Jessica Walton
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Jessica Walton
Santa Cruz, Ca4gmail.com, gmail.com, gmail.com, netflix.com6 +124036XXXXX
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