Jessica Wass Email and Phone Number

• Owner of a business line that delivers solution optimization services for physicians• Collaborates with sales teams, internal leadership, client leadership and client relationship owners for business and project needs• Develops project offerings including pricing, hours, role, and technical requirements • Drives process improvement initiatives• Mitigates project risks and client escalations• Leads associates effectively, delegates work appropriately, provides clear expectations. Completes follow-up to ensure progress and overcome roadblocks• Manages team leads and individual contributors. Span of 16-20 people• Continues to own client engagements. Delivers data-driven projects with high client satisfaction results and improved, measurable outcomes

• Managed direct reports• Accountable for associate learning milestones, competency, and performance • Owned client engagements and project outcomes

• Tracked project scope, milestones and risks; ensured key project milestones delivered and client expectations achieved • Mentored associates to improve Project Management and technical build skills. • Consult with intellectual development to impact solution direction and functionality • Identified and addressed organizational improvement areas; oversaw cross-organization communication changes. Designed new Quality Check process• Received client recognition for delivering value and improving efficiencies• Analyzed and presented end user data concerning adoption of functionality and overall project goal achievement

• Communicated with project team to ensure project scope, tasks and goals were on track • Implemented recommended technical build and managed build tasks • Resolved implementation issues and questions for assigned client solutions• Adapted to challenging situations; altered delivery plan when applicable to maintain scope, efficiency and provide the best experience• Facilitated Knowledge Transfer sessions internally and externally• Selected to participate in Organizational Application Services Development Program based on exceptional performance and proven leadership abilities

• Developed training materials for trainers and end users• Responsible for organizing training sessions for projects affecting 25 – 300 Healthcare end users• Contributed to organizational imperatives for internal associate development; co-developed and facilitated a 3-week training course designed to establish and prepare new associates for their Adoption Coach role and assisted in the development of the Cerner Certified Trainer Program• Accommodate requests from internal and client project team; managed expectations and provided guidance for recommendations and obtainable outcomes

• Serve as the primary liaison and contact between the Client, Cerner Project Team, and Cerner Conversion Team• Managed and lead conversion support Cerner associates for multiple Cerner Client, ranging from larger Health Systems to smaller clinic settings• Provide proficient and knowledgeable support to end users while supporting numerous Cerner solutions• Apply strong communication and adaptability while training members of Healthcare Organizations and Cerner associates• Exude confidence in high stress situations as well as dedication and enthusiasm by providing the highest quality of service to each client to ensure their success

• Supervise 20+ employees; Train new employees; Customer Relationship Managing • Use educational background to provide advice in marketing and promotional items• Apply strong coordination and communication skills within a fast-paced environment• Consider customer buying habits to creatively organize merchandise, revise menu items and specials, and stock existing items

• Designed promotional banners and material for radio websites and events; performed listener promotions and on-air contest duties - Graphic Design• Maintained and updated the information for 8 station websites - Web Content Managing • Contributed to the organization, set up and running of formal and informal events• Worked with clients to ensure their needs and wants were properly met