Jessica Ryan Email & Phone Number

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Continue to lead the HRO Program Management Office (details found below).In addition, in FY21, served as the business leader responsible for the launch of the next generation ADP Workforce Now HCM platform for the Comprehensive Services business unit. Activities included:• Developing beta test, pilot & GA strategy for Comprehensive Services markets and offerings.• Building a team of business analysts, reporting to me, responsible for requirements gathering, product testing and process redesign associated with the launch. Operated in an agile framework.• Creation of pilot implementation/service model and team - including staffing strategy, team structure, onboarding plan, support paths, and call/case routing. • Conducting change impact & needs analysis workshops and testing to uncover, submit and prioritize product gaps and enhancement requests.• Developing a champion network representing all functional areas to assist with testing, knowledge creation, training development/delivery and pilot support, where necessary.• Integrating Knowledge Center Service (KCS) methodology into Next Gen initiative to align with the new business unit knowledge strategy.• Partnering with Sales to develop the Sales readiness plan and training, as well as the pilot client selection criteria and process. • Employing additional Shared Services teams to provide communications, training, reporting, release management, robotics process automation and other 2nd and 3rd tier technical and service support.

Roseland, New Jersey, Us

Continued to lead the Release Management team for the Human Resources Outsourcing division of ADP (details found below).In addition, assumed leadership for the Program Management Office (PMO), responsible for managing the large-scale, transformational initiatives that advance the strategy of the Human Resource Outsourcing (HRO) division of ADP.• Team selected as “FY21 HRO Service Culture Team of the Year” out of 300+ teams.• Examples of strategic initiatives include tool & technology launches and enhancements, organizational design, BPI, service culture, security, privacy, compliance, data & analytics and sales optimization.• Activities performed by the team include creation of business cases, project charters and work breakdown structures, risk/issue management, governance structure development, project execution, KPI identification and tracking and senior leadership reporting/presentations.• Deployed PPM tool (Workfront) across the HRO to standardize projects and processes, prioritize initiatives, align resources, provide senior leader status updates and enhance change management. Led the implementation and operated as ongoing system administrator.• Established consulting offering, whereby the PMO provides ad hoc guidance and assistance to the business with activities such as project scoping, planning and governance when a project does not qualify for full PMO oversight.

Roseland, New Jersey, Us

Continued to lead a high-performing team responsible for managing the Agile software releases of ADP's strategic HCM and Salesforce CRM platforms. Expanded the scope of team to support multiple business units, exponentially increasing the number of development organizations and stakeholders we partnered with, the number of releases we managed, and the amount of deliverables we produced.

Roseland, New Jersey, Us

Created a team responsible for the project management, organizational readiness and change management of Agile software releases for ADP Workforce Now HCM, Salesforce, WalkMe and multiple internal tools. Staffed the team and developed the organizational structure and operational processes. • Responsibilities included requirements gathering, prioritization and roadmap planning, project management, stakeholder management, impact analysis, product testing, pilot and deployment strategy, development and delivery of knowledge, training and communications (internal and external), data analysis and execution of change management practices to drive adoption• Partnered weekly with cross-functional stakeholders to ensure the successful deployment of product releases. Included resources from Development, Product Management, Knowledge, Enterprise Learning, Sales, Marketing/Communications, Workforce Management, Robotics Process Automation, Program Management, Change Management and various business units.• In 2016, led the technical workstream for the transformational, strategic initiative involving large-scale changes to HRO service culture, processes, location strategy and organizational structure as well as the migration of all divisions onto the next gen HCM and CRM platforms

Roseland, New Jersey, Us

Increased scope to manage the HCM releases for the entire Comprehensive Services outsourcing division. Rebuilt the release management structure and processes to support development’s transition from Waterfall to Agile SDLC methodology. Responsibilities included: o Submitting and prioritizing product requirements to Product Managemento Participating in Agile sprint demos to provide feedback to Product Management and Developmento Assessing new features for internal and external process impactso Ensuring training meets the needs of clients and employeeso Testing the new functionality to validate qualityo Educating clients and employees about the release through knowledge and communicationsLed migration activities from legacy HRIS product to new strategic HCM platform:o Partnered with development to address feature defects and gaps identified through testingo Developed and documented new processes needed to support clients o Assisted in defining the service model for the new platformo Project managed the pilot, general availability and all subsequent releases of the producto Built a community of 75+ Subject Matter Experts to assist in testing, providing Tier 2 support for employees & executing the release activities

Roseland, New Jersey, Us

Developed the processes for managing Waterfall software releases for the Comprehensive Benefits Outsourcing unit in ADP and was the sole individual responsible for preparing employees for the HRIS releases through demos, knowledge articles and communications.

Roseland, New Jersey, Us

• Managed the release of new tools and HRIS product for the HR & Benefits Implementation organization• Developed and documented all process changes resulting from releases • Trained Subject Matter Experts to provide Tier 1 support to implementation consultants• Provided Tier 2 support through troubleshooting, escalation & prioritization of defects• Assisted in the creation of employee and client training• Developed weekly, internal communications explaining product, tool & process changes

Roseland, New Jersey, Us

• Implemented the HR & Benefits Solution product for ADP clients, including the benefits, human resources, recruitment and performance management modules.• Ranked #1 IC in the country for Quality Survey scores (FY08 & FY09)• Ranked #8 (FY08) and #6 (FY09) IC in country for Top Balanced Performance (Quality Survey, No Start and Productivity scores combined)

Charlotte, Nc, Us

• Implemented new business onto the Employease HRIS platform • Performed platform configuration changes for existing clients to support organizational changes• Monitored connection files to 3rd party applications and carriers/vendors• Trained new associates and clients on the platform• Provided system demos to prospects• Managed the rollout of all product releases to clients and associatesAdditionally, was employed as an HRIS Analyst, HR Coordinator and Benefits Administrator during my time at HR XCEL.

Education record

Bachelors, Mass Communications, Management