Jessica Ryan Email & Phone Number

Roseland, New Jersey, US

Roseland, New Jersey, US

Roseland, New Jersey, US

• Continue to lead the HRO Program Management Office (details found below).In addition, in FY21, served as the business leader responsible for the launch of the next generation ADP Workforce Now HCM platform for the.
• Developing beta test, pilot & GA strategy for Comprehensive Services markets and offerings.
• Building a team of business analysts, reporting to me, responsible for requirements gathering, product testing and process redesign associated with the launch. Operated in an agile framework.
• Creation of pilot implementation/service model and team - including staffing strategy, team structure, onboarding plan, support paths, and call/case routing.
• Conducting change impact & needs analysis workshops and testing to uncover, submit and prioritize product gaps and enhancement requests.
• Developing a champion network representing all functional areas to assist with testing, knowledge creation, training development/delivery and pilot support, where necessary.

Roseland, New Jersey, US

• Continued to lead the Release Management team for the Human Resources Outsourcing division of ADP (details found below).In addition, assumed leadership for the Program Management Office (PMO), responsible for managing.
• Team selected as “FY21 HRO Service Culture Team of the Year” out of 300+ teams.
• Examples of strategic initiatives include tool & technology launches and enhancements, organizational design, BPI, service culture, security, privacy, compliance, data & analytics and sales optimization.
• Activities performed by the team include creation of business cases, project charters and work breakdown structures, risk/issue management, governance structure development, project execution, KPI identification and.
• Deployed PPM tool (Workfront) across the HRO to standardize projects and processes, prioritize initiatives, align resources, provide senior leader status updates and enhance change management. Led the implementation.
• Established consulting offering, whereby the PMO provides ad hoc guidance and assistance to the business with activities such as project scoping, planning and governance when a project does not qualify for full PMO.

Roseland, New Jersey, US

Continued to lead a high-performing team responsible for managing the Agile software releases of ADP's strategic HCM and Salesforce CRM platforms. Expanded the scope of team to support multiple business units, exponentially increasing the number of development organizations and stakeholders we partnered with, the number of releases we managed, and the.

Roseland, New Jersey, US

• Created a team responsible for the project management, organizational readiness and change management of Agile software releases for ADP Workforce Now HCM, Salesforce, WalkMe and multiple internal tools. Staffed the.
• Responsibilities included requirements gathering, prioritization and roadmap planning, project management, stakeholder management, impact analysis, product testing, pilot and deployment strategy, development and.
• Partnered weekly with cross-functional stakeholders to ensure the successful deployment of product releases. Included resources from Development, Product Management, Knowledge, Enterprise Learning, Sales.
• In 2016, led the technical workstream for the transformational, strategic initiative involving large-scale changes to HRO service culture, processes, location strategy and organizational structure as well as the.

Roseland, New Jersey, US

Increased scope to manage the HCM releases for the entire Comprehensive Services outsourcing division. Rebuilt the release management structure and processes to support development’s transition from Waterfall to Agile SDLC methodology. Responsibilities included: o Submitting and prioritizing product requirements to Product Managemento Participating in.

Roseland, New Jersey, US

Developed the processes for managing Waterfall software releases for the Comprehensive Benefits Outsourcing unit in ADP and was the sole individual responsible for preparing employees for the HRIS releases through demos, knowledge articles and communications.

Roseland, New Jersey, US

• Managed the release of new tools and HRIS product for the HR & Benefits Implementation organization
• Developed and documented all process changes resulting from releases
• Trained Subject Matter Experts to provide Tier 1 support to implementation consultants
• Provided Tier 2 support through troubleshooting, escalation & prioritization of defects
• Assisted in the creation of employee and client training
• Developed weekly, internal communications explaining product, tool & process changes

Roseland, New Jersey, US

• Implemented the HR & Benefits Solution product for ADP clients, including the benefits, human resources, recruitment and performance management modules.
• Ranked #1 IC in the country for Quality Survey scores (FY08 & FY09)
• Ranked #8 (FY08) and #6 (FY09) IC in country for Top Balanced Performance (Quality Survey, No Start and Productivity scores combined)

Charlotte, NC, US

• Implemented new business onto the Employease HRIS platform
• Performed platform configuration changes for existing clients to support organizational changes
• Monitored connection files to 3rd party applications and carriers/vendors
• Trained new associates and clients on the platform
• Provided system demos to prospects
• Managed the rollout of all product releases to clients and associatesAdditionally, was employed as an HRIS Analyst, HR Coordinator and Benefits Administrator during my time at HR XCEL.

Education record

Bachelors, Mass Communications, Management